Alicia Hernandez
Culinaire International
Milwaukee,WI
1
Certification
10
years of professional experience
Dedicated and customer-focused hospitality professional with over 10 years of experience delivering exceptional service in healthcare and high-volume restaurant environments. Recognized for efficiency, attention to detail, and the ability to thrive under pressure. Committed to enhancing guest and patient experiences while maintaining the highest standards of service and safety.
Work History
Barista/Cashier
2 Months- Deliver exceptional customer service through efficient order processing and product recommendations.
- Operate cash register, ensuring accurate transactions and handling of cash and credit payments.
- Collaborate with team members to maintain a clean, organize workspace conducive to high-volume service delivery.
- Pleasantly interact with customers during hectic periods to promote fun, positive environment.
- Create wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Patient Call Center Representative
1 Year 4 Months- Delivered compassionate, high-quality meal service to patients while adhering strictly to dietary restrictions and medical guidelines.
- Maintained sanitation standards by cleaning, disinfecting, and organizing kitchen and service areas.
- Responded promptly to patient inquiries and accommodated special requests to enhance patient satisfaction.
- Managed high-volume inbound calls, ensuring prompt and efficient customer service.
- Processed patient orders efficiently, contributing to enhanced service delivery.
Server/Hostess
9 Months- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Assisted in maintaining cleanliness and organization of dining area for optimal guest experience.
- Resolved customer complaints promptly, ensuring a positive dining experience and retention.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server/Hostess
1 Year- Collaborated with kitchen staff to coordinate timely food delivery and maintain order accuracy.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Personal Care Aide
2 Years 11 Months- Provided personal care assistance to clients, ensuring safety and comfort in daily routines.
- Coordinated transportation for clients to medical appointments and social activities.
- Assisted clients with daily living activities for increased comfort and quality of life.
- Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Education
High School Diploma
Skills
Problem-solving skills
Customer service
Call center operations
Cash handling
Interpersonal skills
Teamwork and collaboration
Computer skills
Calm under pressure
Understanding customer needs
Strong work ethic
Safe food handling
Order accuracy
Certification
Food Handler Certification 04/2026
Timeline
Barista/Cashier
Culinaire International
07.2026 - CurrentRead More
Patient Call Center Representative
Touchpoint
04.2024 - 08.2025Read More
Server/Hostess
Red Robin
06.2023 - 03.2024Read More
Server/Hostess
Flannery's Pub
09.2021 - 09.2022Read More
Personal Care Aide
Self-Employed
12.2016 - 11.2019Read More
Central High School
High School Diploma
Read More