XAVIEA BOTELHO
Tarzana,California
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
2
2
years of professional experience
Work History
Barista/Cashier
Jolted Coffee Shop
09.2023 - 11.2023
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
- Helped management keep adequate supply on hand by notifying of shortages.
- Cleaned counters, machines, utensils, and seating areas daily.
Sales Associate
Dollar General
09.2023 - 11.2023
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed efficient cash register operations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
SALES ASSOCIATE
REMY CO
06.2023 - 07.2023
- Greeted customers warmly and offered assistance
- Helped customers find and select products
- Kept work area clean, organized and free of clutter at all times
- Performed cleaning tasks, keeping store neat and organized
- Assisted customers with product selection to ensure customer satisfaction
- Engaged with guests to understand and anticipate customer service needs
- Followed checklist to complete retail store opening and closing activities
- Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers.
SALES ASS. TO SHIFT SPV.
JEANS WAREHOUSE
03.2022 - 10.2022
- Greeted customers warmly and offered assistance
- Helped customers find and select products
- Kept work area clean, organized and free of clutter at all times
- Performed cleaning tasks, keeping store neat and organized
- Assisted customers with product selection to ensure customer satisfaction
- Engaged with guests to understand and anticipate customer service needs
- Followed checklist to complete retail store opening and closing activities
- Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers
- Started on March 14 and ended October 18 due to attending college courses
- I went from a sales associate to shift supervisor in 3 months of working here and took on responsibilities as a leader for this clothing company.
Education
SOMEWHAT ASSOCIATE DEGREE IN LIBERAL ARTS -
HAWAII COMMUNITY COLLEGE
Big island, Hawaii01.2023
HIGH SCHOOL DIPLOMA -
HILO HIGH SCHOOL
01.2022
Skills
- Flexibility
- Problem-Solving Skills
- Critical Thinking Skills
- Teamwork
- Organization Skills
- Active Listening
- Safe Food Handling
- Hospitality and Professionalism
- Opening and closing duties
- Customer Retention
- Flexible Schedule
- Conflict Resolution
Awards
Magna cum laude
Languages
English
Full Professional
Timeline
Barista/Cashier
Jolted Coffee Shop
09.2023 - 11.2023
Sales Associate
Dollar General
09.2023 - 11.2023
SALES ASSOCIATE
REMY CO
06.2023 - 07.2023
SALES ASS. TO SHIFT SPV.
JEANS WAREHOUSE
03.2022 - 10.2022
SOMEWHAT ASSOCIATE DEGREE IN LIBERAL ARTS -
HAWAII COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA -
HILO HIGH SCHOOL
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