Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia Hernández Zetina

West New York,NJ

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

5
5
years of professional experience

Work History

Material Handler

Local 3
Bristol New Jersey , CT
06.2022 - Current
  • Received and distributed incoming materials to designated areas.
  • Inspected materials for any damages or defects upon receipt.
  • Maintained accurate inventory records of all received items.

.Team work

  • Performed regular cycle counts to ensure accuracy of inventory records.
  • Collaborated with supervisors to develop efficient methods for storing goods.
  • Assisted with physical inventories as needed by counting parts accurately and quickly.
  • Ensured compliance with safety regulations while operating material handling equipment.
  • Transported hazardous materials safely according to established protocols.
  • Updated job knowledge by participating in educational opportunities such as seminars or trainings.
  • Supported other warehouse personnel in completing tasks efficiently.
  • Managed work area cleanliness by following company guidelines for organization.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.

Teaching Assistant

Catapull
West New York, NJ
09.2019 - 01.2020
  • Assisted teachers in creating lesson plans and providing instructional materials.
  • Supervised students in the classroom, cafeteria, hallways and playgrounds.
  • Graded assignments, tests and papers according to teacher instructions.
  • Facilitated small group instruction sessions on various topics.
  • Encouraged students to take an active role in their own learning process.
  • Maintained a safe environment for all students while adhering to school policies and procedures.
  • Established positive relationships with students, parents, fellow teachers and school administrators.

Education

High School Diploma -

Craft Labores Training And Apprenticeships
New Jersey
04-2023

High School Diploma -

Training Institute Education Center
New York, NY
07-2022

High School Diploma -

ISIS
Union City, NJ
02-2022

Associate of Science - Medicina General

Benemérita Universidad Autónoma De Puebla
Puebla, Mexico
05-2000

Skills

  • Excellent customer service communication skills
  • Strong work ethics, high level of integrity, punctuality, discipline
  • Multi-tasker with strong attention to detail and time management
  • Basic problem solving and numeric skills
  • Ability to work well alone and within a team environment
  • Ability to work a flexible schedule from Mondays to Fridays (early mornings and evenings)
  • Knowledge in using computer, laptop, iPad, smartphone, Zoom, and other similar electronic devices and technology

Timeline

Material Handler

Local 3
06.2022 - Current

Teaching Assistant

Catapull
09.2019 - 01.2020

High School Diploma -

Craft Labores Training And Apprenticeships

High School Diploma -

Training Institute Education Center

High School Diploma -

ISIS

Associate of Science - Medicina General

Benemérita Universidad Autónoma De Puebla
Alicia Hernández Zetina