Alicia Herrera

• Interacts directly with on-site venue contacts and clients, managing expectations, confirming details, and adjusting execution plans as needed. Brings a hospitality-first mindset to every interaction.
• Leads teams of up to 15 staff per event, including 6–8 servers, 4 event chefs, and culinary leads. Maintains strong communication and morale by running detailed pre-shift meetings, delegating clearly, and stepping in hands-on when needed.
• Regularly manages events for 100–150 guests; experience includes overseeing a 500-person buffet breakfast with a multi-station setup and tight service timelines.
• Manages end-to-end event logistics, including venue walkthrough, floor plan validation, service timing, kitchen communication, staff briefings, and on-site coordination. Frequently oversees multiple shifts of servers and chefs to ensure smooth transitions throughout event phases.

• Conduct market research to identify new business opportunities.
• Engage in outbound campaigns to generate leads and interest.
• Participate in brainstorming sessions for innovative business development tactics.

• Managed the team during a shift to ensure smooth operation.
• Resolved customers' complaints to maintain positive relationships.
• Conducted cash handling procedures such as counting and balancing registers and making deposits.

Set-up and tear-down of banquet events.

• Monitored bar cleanliness and organization, adhering to strict aesthetic standards for inviting atmosphere.
• Coordinated with event planners for private parties, tailoring service to meet specific client needs and preferences.