Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Alicia Hickey

Nahant,MA

Summary

Results-driven and detail-oriented financial operations leader with extensive experience in commodity trading, market compliance, and project management within the energy and hedge fund sectors. Demonstrates exceptional ability to oversee complex operational processes, lead cross-functional projects, and ensure regulatory compliance while delivering strategic business initiatives. Adept at building strong stakeholder relationships, implementing system enhancements, and optimizing operational efficiencies.

Overview

14
14
years of professional experience

Work History

Director of Commercial Operations, North America

Uniper Global Commodities North America
09.2021 - Current
  • Lead all Commercial Operations for North America, including power and gas settlements, trade confirmations, and accounts payable, ensuring accuracy and timely completion.
  • Drive the New Traded Products (NTP) and Structured Deal Approval (SDA) processes for onboarding new deals and products.
  • Develop, monitor, and report key performance indicators (KPIs) to executive leadership, facilitating informed decision-making.
  • Project manage cross-functional system implementations, trade novations, process improvements, and new business initiatives.
  • Oversee internal audit and regulatory compliance filings to ensure accuracy of reports with Legal and Compliance teams regarding Dodd-Frank, Cross-border/Customs Reporting (CBP, DOE, NEB) and FERC requirements.
  • Support daily operational needs, including escalations, payment approvals, and vendor relationship management.
  • Maintain and cultivate relationships with FCMs, exchanges, brokers, and vendors to optimize operational and commercial efficiencies for Front Office.
  • Conduct semi-annual Voice of the Customer surveys, achieving net promoter scores consistently above 9/10.
  • Ensure team adherence to Market Risk & Compliance policies and strengthen any controls that may cause any breaches.

Senior Manager, Operations & Projects

07.2020 - 09.2021
  • Managed operational projects to facilitate business growth and operational efficiency across North America.
  • Oversaw the NTP and SDA processes, supporting the introduction of new products and deals.
  • Established comprehensive KPIs, reporting regularly to senior management to track progress and identify opportunities for improvement.
  • Collaborated with legal and compliance teams to ensure consistency in regulatory reporting for Dodd-Frank, CBP, DOE, NEB, and FERC.
  • Supported back-office functions, including escalation management, payment approval, and internal process documentation.
  • Led cross-training initiatives and process documentation to enhance operational resilience.
  • Managed relationships between our front office and external exchanges, FCMs, vendors, and brokers, ensuring smooth daily operations.

Manager, Operations & Projects

01.2017 - 07.2020
  • Spearheaded new business initiatives, including product launches, IT enhancements, and process improvements.
  • Managed regulatory reporting and liaised closely with Legal and Compliance teams.
  • Maintained daily communication with exchanges and FCMs regarding risk limits, fees, and trader onboarding.
  • Led onboarding for traders, accounts, and brokers, ensuring compliance and operational readiness.
  • Managed vendor relationships, contract negotiations, user access, and budget oversight.

Senior Operations Analyst

06.2015 - 12.2016
  • Conducted daily reconciliation of trades with FCMs, brokers, and counterparties to ensure data integrity.
  • Supported traders with operational tasks through reporting and communication channels.
  • Identified and implemented IT system improvements to enhance efficiency and compliance.
  • Led internal and external control reviews, supporting annual audit processes.

Product Control Senior Consultant, Team Lead

Northern Trust Hedge Fund Services
04.2012 - 06.2015
  • Managed relationships with 13 domestic and international hedge funds across various trading strategies.
  • Performed daily and monthly valuations, price verification, and P&L reporting, ensuring accuracy and regulatory compliance.
  • Onboarded new clients, delivering tailored demonstrations of tools, processes, and reports.
  • Bridged communication between business teams and IT to enhance system functionality and reporting efficiency.
  • Led training initiatives for team members, standardizing processes and improving knowledge sharing.

Production Services Consultant

07.2011 - 04.2012
  • Supported IT releases and internal client setups, ensuring seamless implementation and system integration.
  • Assisted with SSAE16 recertification efforts, ensuring compliance with internal controls and security standards.

Education

Master of Science - Economics & Policy Analysis

DePaul University
Chicago, IL
06.2011

Bachelor of Science - Business Economics, Minor in Spanish

DePaul University
Chicago, IL
06.2010

Skills

  • SAP
  • Concur
  • TriplePoint/CXL (ETRM)
  • Microsoft Suite (Word, Excel, PowerPoint)
  • Strategic Project Management
  • Relationship Management
  • Regulatory & Compliance Reporting
  • Audit Prep & Documentation
  • Business Development
  • Process Improvements
  • Relationship Building
  • Strong Verbal and Written Communication

Interests

  • Cooking
  • Yoga & Mindfulness Practices
  • Hiking & Nature
  • Photography
  • Food Blogging

Timeline

Director of Commercial Operations, North America

Uniper Global Commodities North America
09.2021 - Current

Senior Manager, Operations & Projects

07.2020 - 09.2021

Manager, Operations & Projects

01.2017 - 07.2020

Senior Operations Analyst

06.2015 - 12.2016

Product Control Senior Consultant, Team Lead

Northern Trust Hedge Fund Services
04.2012 - 06.2015

Production Services Consultant

07.2011 - 04.2012

Master of Science - Economics & Policy Analysis

DePaul University

Bachelor of Science - Business Economics, Minor in Spanish

DePaul University

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Alicia Hickey