Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Alicia Higgins

Darien Center,NY

Summary

Dynamic professional with extensive experience at OPWDD, excelling in teamwork and customer service. Proven ability to enhance client independence and satisfaction through effective support strategies. Skilled in housekeeping and trained staff on best practices, ensuring high standards of cleanliness and operational efficiency. Committed to fostering positive environments and achieving organizational goals.

Overview

26
26
years of professional experience

Work History

Housekeeper

OPWDD
09.2022 - Current
  • Maintained cleanliness and hygiene standards in residential facilities.
  • Assisted in organizing cleaning schedules to optimize workflow efficiency.
  • Utilized industrial cleaning equipment to ensure thorough sanitation of areas.
  • Trained new staff on proper cleaning techniques and safety protocols.

Direct Support Professional

OPWDD
01.2017 - 09.2022
  • Provided individualized support to individuals with developmental disabilities, enhancing daily living skills and independence.
  • Assisted clients in navigating community resources, promoting social integration and personal growth.
  • Implemented behavior management strategies, fostering positive interactions and reducing challenging behaviors.
  • Coordinated care plans with interdisciplinary teams, ensuring comprehensive support aligned with client needs.

Bartender

My Saloon
01.2011 - 01.2017
  • Crafted and served a diverse range of cocktails, enhancing customer satisfaction and experience.
  • Managed inventory levels, ensuring timely restocking of supplies to prevent service disruptions.
  • Trained new staff on bar operations and customer service standards to uphold quality.
  • Implemented efficient workflow strategies to improve service speed during peak hours.

Collections Agent/Manager

Account Solutions Group
09.2000 - 08.2008
  • Managed collection processes to reduce outstanding debts efficiently.
  • Negotiated payment arrangements with clients to enhance recovery rates.
  • Developed and maintained comprehensive account records for accuracy.
  • Trained junior agents on effective communication and negotiation techniques.

Education

High School Diploma -

Akron High School
Akron, N.Y. 14001

Skills

  • Teamwork
  • Housekeeping
  • Customer service
  • Punctuality
  • Loyalty

Interests

  • Volunteer Travel
  • Yoga
  • Homelessness Outreach
  • Road Trips
  • Community Cleanup
  • Dancing

Timeline

Housekeeper

OPWDD
09.2022 - Current

Direct Support Professional

OPWDD
01.2017 - 09.2022

Bartender

My Saloon
01.2011 - 01.2017

Collections Agent/Manager

Account Solutions Group
09.2000 - 08.2008

High School Diploma -

Akron High School