Alicia Higgins
Nordstrom
Riviera Beach
20
years of professional experience
Results-driven operations and logistics professional with extensive experience managing fast-paced warehouse, fulfillment, retail, and service environments. Experienced in leading teams, improving operational efficiency, maintaining safety standards, managing inventory processes, and implementing procedures to achieve productivity and quality goals. Skilled in employee coaching, training, scheduling, performance management, problem-solving, and operational planning. Strong ability to communicate with diverse teams, analyze processes, and drive continuous improvement while maintaining a safety-first culture.
Work History
Logistics Operations Associate
1 Year 9 Months- Support daily logistics and fulfillment operations within a fast-paced retail distribution environment.
- Assist with receiving, processing, organizing, and movement of merchandise while maintaining accuracy and efficiency.
- Follow established safety procedures and operational guidelines to support a safe work environment.
- Monitor workflow and prioritize tasks to meet productivity and customer fulfillment goals.
- Utilize inventory systems and technology to track merchandise movement and maintain accuracy.
- Collaborate with leadership and team members to resolve operational challenges and improve efficiency.
- Support onboarding and training of new employees on department procedures and expectations.
- Maintain quality standards while working in a high-volume environment with changing business needs.
Job Coach
2 Years 9 Months- Provide coaching, training, and workplace skill development to individuals preparing for employment.
- Create individualized plans focused on productivity, communication, workplace expectations, and job success.
- Monitor performance, provide feedback, and assist individuals with improving workplace skills.
- Maintain detailed documentation and communicate progress with stakeholders.
- Support individuals in adapting to changing work environments and expectations.
Assistant School Office
3 Years 1 Month- Supported daily administrative operations in a fast-paced school environment.
- Managed records, scheduling, communication, and inventory of office supplies.
- Maintained accurate documentation and assisted with special projects.
- Coordinated tasks requiring organization, attention to detail, and confidentiality.
Mental Health Technician
9 Years 11 Months- Worked in a fast-paced healthcare environment requiring strong communication, teamwork, and decision-making skills.
- Maintained safety standards while managing challenging situations and crisis interventions.
- Documented observations accurately and communicated important information to interdisciplinary teams.
- Supported compliance with healthcare procedures, policies, and regulations.
- Assisted with training and mentoring individuals on safety and operational expectations.
Paraprofessional – Behavioral Support
12 Years 1 Month- Supervised and supported individuals in structured environments while maintaining safety and accountability.
- Applied conflict resolution, communication, and crisis management techniques.
- Collected and documented performance data to support improvement strategies.
- Assisted with implementing procedures and individualized support plans.
- Maintained a safe and organized environment.
Police Aide
1 Year 9 Months- Provided campus security support, access control, and safety monitoring.
- Maintained visitor logs and prepared reports regarding incidents and property concerns.
- Assisted in maintaining a safe environment through observation and communication.
Operations Manager
3 Years 2 Months- Managed daily operations for a high-volume warehouse and retail distribution environment, overseeing receiving, inventory management, product handling, shipping, and customer fulfillment.
- Directed daily activities of operations employees, supervisors, and department managers to achieve productivity, quality, and service goals.
- Recruited, trained, coached, scheduled, and evaluated employees while maintaining accountability for performance expectations.
- Developed and implemented operational procedures to improve workflow, efficiency, inventory accuracy, and customer satisfaction.
- Managed staffing levels, labor schedules, and resource allocation to meet operational demands and budget expectations.
- Analyzed operational performance, identified improvement opportunities, and executed corrective action plans.
- Maintained a safe workplace by enforcing company policies, safety procedures, and compliance standards.
- Oversaw product receiving, storage processes, equipment utilization, inventory controls, and shipping operations.
- Conducted audits and reviewed operational processes to ensure accuracy and compliance.
- Resolved customer service issues related to product quality, delivery, and operational concerns.
- Led team meetings to communicate goals, expectations, policy updates, and performance standards.
- Partnered with senior leadership to implement business strategies and improve operational results.
Intake Clerk I
2 Years 4 Months- Managed confidential information and maintained accurate records.
- Handled incoming communication and administrative responsibilities.
- Updated computer systems and supported office operations.
Education
Bachelor of Science - Educational Studies
- Coursework Completed
Diploma - Marketing
Skills
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Access
Web-Based Applications
Data Management Systems
CORE COMPETENCIES
- Warehouse & Facility Operations
- Logistics & Distribution Support
- Team Leadership & Supervision
- Employee Training & Development
- Safety Compliance & Workplace Standards
- Inventory Management
- Shipping & Receiving Operations
- Quality Assurance
- Productivity Improvement
- Workforce Scheduling
- Performance Management
- Process Improvement
- Employee Relations
- Operational Reporting
- Microsoft Office Suite
Timeline
Logistics Operations Associate
Nordstrom
11.2024 - CurrentRead More
Job Coach
Palm Beach County School District
08.2023 - 05.2026Read More
Assistant School Office
Palm Beach County School District
06.2020 - 07.2023Read More
Police Aide
Palm Beach County School District
09.2013 - 06.2015Read More
Mental Health Technician
JFK Medical Center North Campus
06.2013 - 05.2023Read More
Operations Manager
Hhgregg Electronics & Appliances
03.2010 - 05.2013Read More
Paraprofessional – Behavioral Support
Palm Beach County School District
06.2008 - 07.2020Read More
Intake Clerk I
Office of the State Attorney
05.2006 - 09.2008Read More
Sebastian River High School
Diploma from Marketing
Read More
Florida Atlantic University
from Coursework Completed
Read More
Grand Canyon University
Bachelor of Science from Educational Studies
Read More