Liliana Kuliaikalani Rivera
Summary
Dynamic professional with over three years of experience in customer service and operational roles, thriving in fast-paced environments. Proven expertise in managing cash transactions and supporting logistics operations while ensuring strict compliance with organizational policies. Highly skilled in computer literacy and multitasking, adept at balancing multiple responsibilities to enhance operational efficiency. Committed to delivering exceptional service and maintaining high standards of accuracy and organization, ready to leverage diverse skills for positive contributions in a new role.
Overview
6
6
years of professional experience
Work History
Logistics Operations Associate
University of California, San Diego, CA
03.2025 - Current
- Assisted in loading and unloading letters, flats, and parcels to the appropriate bin and utilized package tracking software for accountable mail and parcels
- Execute daily operations at The Trove, including proper cash handling, utilizing the POS system, unloading and placing mail with the appropriate carrier, and ensuring students receive their packages.
- Assist the Operations Manager with scheduling the student staff and ensure that student employees understand and comply with the department's standard policies and procedures.
- Advise customers regarding inquiries on shipping and/or receiving letters, flats, or parcels of certain carriers, incoming and/or outgoing mail, and general questions regarding various department units.
Line Cage Cashier
Yaamava Resort and Casino, Highland, CA
02.2022 - 07.2024
- Handled large cash transactions ranging from $1.00 - $1,000,000.00
- Assisted patrons with inquiries, ensuring a positive customer experience
- Operated the casino's online systems to accurately log cash and non-cash transactions
- Assisted up to an average of 100 patrons in a single day in a high-stress environment
- Maintained a zero variance in the drawer at the end of the shift by giving accurate cash for every transaction
- Maintained compliance with regulatory requirements and internal policies.
Staff Member
Regal Cinemas, Riverside, CA
09.2021 - 02.2022
- Sell tickets and concessions to customers with the in-store cashier system
- Maintain the theaters' cleanliness on timed schedules in teams or individually
- Deal with a high-stress environment during a high volume of customers
- Restock items to prevent spoilage, make food in compliance with the Health Department, and maintain a clean work station at all times
- Assisted in crowd management, maintaining order during high-attendance events
Staff Member
Coldstone, Riverside/San Diego, CA
06.2019 - 06.2020
- Demonstrated that customers come first by serving them with a sense of urgency
- Received and processed cash and card payments with the in-store cashier system
- Closed the store regularly and would clean the entire store and handle the money made from the day
- Worked with coworkers as a team to provide great customer service
Daycare Worker
I.B. Fitness, Imperial Beach, CA
06.2019 - 09.2019
- Ran daycare every Monday-Saturday morning
- Supervised 5-10 children aged 1-10, every shift
- Interacted with the children in physical and verbal puzzles and games
- Maintained the daycare and gym's cleanliness and put away gym equipment
- Found tasks to do whenever there were no children
Education
Certificate -
NCRA A To Z Asynchronous On-Demand Program
08.2025
High School Diploma - undefined
Mar Vista Senior High School
Imperial Beach, CA06.2018
Skills
- Customer Service
- Multitasking Abilities
- Clear Communication
- Team Player
- Computer Literacy
- Active Listener
- Data Entry
- Organizational Skills
Timeline
Logistics Operations Associate
University of California, San Diego, CA
03.2025 - Current
Line Cage Cashier
Yaamava Resort and Casino, Highland, CA
02.2022 - 07.2024
Staff Member
Regal Cinemas, Riverside, CA
09.2021 - 02.2022
Staff Member
Coldstone, Riverside/San Diego, CA
06.2019 - 06.2020
Daycare Worker
I.B. Fitness, Imperial Beach, CA
06.2019 - 09.2019
High School Diploma - undefined
Mar Vista Senior High School
Certificate -
NCRA A To Z Asynchronous On-Demand Program
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