Charles Bachmann
Chicago,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Logistics and Auto industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Logistics Operations Associate
MoLo Solutions
02.2022 - Current
- Designed and executed processes to meet business initiatives and drive continuous improvement.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Transformed strategy into standard practice with measurable KPIs.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Warehouse and Delivery Associate
Frontline Transportation
02.2021 - 02.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Fostered positive working relationships with regular customers.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Verified daily deliveries against shipping instructions before delivering to customers.
Shift Lead
Citrin
07.2020 - 02.2022
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Trained and mentored new employees to maximize team performance.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Kept employees operating productively and working on task to meet business and customer needs.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Responded to and resolved customer questions and concerns.
Project Manager Site Relocation
Higher Ground
06.2019 - 07.2020
- Partnered with real estate and and managed technology project teams to complete office moves, office consolidations.
- Conducted successful relocation of equipment, furniture and IT infrastructure to a new environment while still maintaining the day-to-day business operation for the client.
Sales Representative
Midwest Marketing Firm
12.2016 - 07.2017
- Made average of 300 outbound calls per day.
- Displayed excellent sales skills and understanding of such skills.
- Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Education
Associate of Arts - Business Administration And Management
McHenry County College
McHenry, IL12.2020
Skills
- Sales Skills
- Guest Services
- Employee Training
- Scheduling
- Team Oversight
- Staff Management
- Customer Complaint Resolution
- Project Requirements
- Customer Satisfaction
Timeline
Logistics Operations Associate
MoLo Solutions
02.2022 - Current
Warehouse and Delivery Associate
Frontline Transportation
02.2021 - 02.2022
Shift Lead
Citrin
07.2020 - 02.2022
Project Manager Site Relocation
Higher Ground
06.2019 - 07.2020
Sales Representative
Midwest Marketing Firm
12.2016 - 07.2017
Associate of Arts - Business Administration And Management
McHenry County College