TORY ROBERTSON JR
Smithfield,VA
Summary
Detail-oriented and dependable professional seeking to transition into a Data Center Technician role. Currently building foundational IT knowledge through hands-on home lab experience and study aligned with CompTIA A+, Network+, and Security+. Familiar with basic hardware troubleshooting, operating systems, and networking concepts. Proven ability to work in fast-paced, process-driven environments with strong attention to detail, reliability, and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Logistics Operations Associate
Amazon
Chesapeake, VA
03.2023 - Current
- Executed high-volume logistics operations in a fast-paced environment, completing 150+ daily deliveries while consistently meeting strict time and performance targets.
- Utilized handheld scanning devices and GPS-based routing systems to manage, track, and verify 130+ deliveries per shift with a strong focus on accuracy and efficiency.
- Maintained full accountability for assigned inventory, ensuring near 100% delivery accuracy and secure handling of packages throughout the delivery lifecycle.
- Collaborated with team members to optimize route completion by assisting drivers who were behind schedule and redistributing workload to maintain overall operational efficiency.
- Adhered to structured standard operating procedures (SOPs) and safety protocols to ensure consistent, high-quality service and compliance with company standards.
- Adapted quickly to dynamic conditions, including route changes, traffic, and delivery exceptions, while maintaining high performance and reliability.
- Demonstrated strong problem-solving skills by resolving delivery issues in real time, minimizing disruptions to daily operations.
Independent Delivery Contractor
DoorDash / Uber Eats
Suffolk, VA
01.2020 - Current
- Managed 20–30+ deliveries per shift in a fast-paced, independent work environment while consistently meeting customer and platform time expectations.
- Utilized mobile applications for order management, navigation, and real-time tracking, maintaining a 95%+ on-time delivery rate.
- Resolved delivery and customer issues in real time, reducing delays and maintaining high workflow efficiency during peak hours.
- Demonstrated strong reliability by maintaining consistent daily activity and achieving high completion rates across 100+ total deliveries.
- Maintained clear and professional communication with customers, contributing to high satisfaction ratings (4.8–5.0 average).
- Adapted quickly to changing conditions such as traffic, high order volume, and route changes while sustaining performance standards.
Operations Support Coordinator
EDIH Enterprises
Virginia Beach, VA
10.2021 - 09.2023
- Coordinated schedules and logistics for 10–20+ drivers daily using computer-based dispatching and tracking systems to ensure efficient route execution.
- Handled high volumes of communication, managing 50+ calls/messages per shift while maintaining organization and prioritizing time-sensitive requests.
- Entered, updated, and tracked operational data across multiple systems with 99%+ accuracy.
- Assisted in resolving operational issues through real-time problem-solving, minimizing delays and maintaining workflow continuity.
- Maintained clear and consistent communication with team members to support daily operations and overall team efficiency.
- Demonstrated strong multitasking and time management skills in a fast-paced, deadline-driven environment.
Education
High School Diploma -
Smithfield High School
Skills
- Hardware Troubleshooting (PC components, peripherals)
- Networking Fundamentals (IP addressing, connectivity basics)
- Operating Systems: Windows, introductory Linux exposure
- Homelabs Setup and System Configuration
- Basic System Diagnostics and Troubleshooting
- Process Adherence
TECHNICAL EXPERIENCE
HomeLabs (IT Labs)
- Set up and configured a personal lab environment to practice IT fundamentals and system administration.
- Installed and configured operating systems, performing system setup and routine maintenance tasks.
- Troubleshot hardware, software, and connectivity issues to strengthen problem-solving and diagnostic skills.
- Configured basic networking components, including IP addressing and connectivity testing.
- Explored system settings and implemented foundational security configurations, building awareness of cybersecurity best practices.
Sheet Metal Apprentice
- Operated in a structured technical environment, consistently following safety protocols and standard operating procedures.
- Gained hands-on experience using tools and interpreting technical schematics, strengthening mechanical and technical aptitude.
- Developed strong attention to detail and discipline in completing complex, time-sensitive assignments.
- Collaborated with team members to efficiently complete technical projects while maintaining quality and accuracy.
- Applied problem-solving skills to troubleshoot minor fabrication and assembly challenges.
Certification
- CompTIA Network+ (In Progress)
- CompTIA Security+ (In Progress)
- CompTIA A+ (Studying / Foundational Knowledge)
Timeline
Logistics Operations Associate
Amazon
03.2023 - Current
Operations Support Coordinator
EDIH Enterprises
10.2021 - 09.2023
Independent Delivery Contractor
DoorDash / Uber Eats
01.2020 - Current
High School Diploma -
Smithfield High School