Antonio Partida
San Antonio
Summary
Customer-focused support professional with 8+ years of experience handling high-volume caseloads, resolving complex issues, documenting case activity, and communicating clearly with customers, internal teams, and external stakeholders. Experienced in triage, investigation, documentation, deadline management, and problem resolution across fast-paced environments. Built several custom gaming PCs and comfortable with Windows systems, hardware setup, software troubleshooting, and learning new tools quickly. Seeking an entry-level Help Desk, IT Support, Service Desk, or Tier 1 Technical Support role.
Overview
10
10
years of professional experience
Work History
Total Loss Adjuster (Catastrophe)
Pilot Catastrophe Services contractor for AAA Insurance
Fort Worth
06.2024 - 01.2026
- Managed high-volume inventory of personal auto claims, ensuring timely resolution and compliance with documentation standards.
- Investigated claim files, reviewed supporting documents, and communicated decisions clearly to customers.
- Negotiated resolutions and explained processes, coverage, and next steps in a clear and professional manner.
- Reviewed documentation for accuracy, facilitating prompt payment processing and file closure.
- Maintained detailed case notes, efficiently addressing customer inquiries in fast-paced environment.
Property Desk Adjuster
Citizens Insurance
San Antonio
09.2022 - 03.2024
- Investigated property damage claims, classified damages, and generated precise repair cost estimates to facilitate timely resolutions.
- Reviewed and enhanced field estimates to identify missing items and improve accuracy.
- Coordinated with contractors, mitigation companies, and customers to keep claims moving efficiently.
- Provided exceptional customer service through effective communication, active listening, and prompt follow-up to enhance client satisfaction.
- Handled multiple cases concurrently, ensuring meticulous documentation and adherence to service expectations.
Liability Claims Adjuster
Eberls Claim Service contractor for Germania Insurance
San Antonio
11.2021 - 08.2022
- Oversaw large caseload while ensuring accurate records and prompt communication with customers.
- Investigated issues, gathered information from multiple parties, and documented findings thoroughly.
- Analyzed policies, claim details, and documentation to establish coverage and liability effectively.
- Clarified decisions, next steps, and policy details to customers professionally and empathetically.
Bodily Injury / Liability Claims Specialist
Eberls Claim Service contractor for State Farm
San Antonio
08.2021 - 10.2021
- Conducted detailed investigations and documentation for complex claims, ensuring effective stakeholder communication.
- Organized case files and promptly escalated issues to facilitate timely resolutions.
- Ensured high service quality while managing a high-volume workload efficiently.
Liability Claims Adjuster
Alacrity Solutions contractor for State Farm
San Antonio
08.2019 - 07.2021
- Reviewed policies and supporting documents to assess coverage and determine liability outcomes for claims.
- Communicated with policyholders, claimants, and witnesses to gather information and resolve issues.
- Resolved disputes through thorough investigation and effective communication, ensuring adherence to established processes.
- Maintained comprehensive activity logs, notes, and case documentation to ensure accuracy across large caseload.
Liability Claims Adjuster
EA Renfroe contractor for State Farm Insurance
Winter Haven
10.2018 - 04.2019
- Managed high-volume caseload while ensuring timely follow-up on unresolved items to enhance claims resolution.
- Coordinated detailed records, deadlines, and multi-party communication to facilitate effective claims management.
- Investigated claims and reviewed documentation to ensure compliance with policy and process guidelines.
Liability Claims Adjuster
Worley Claims Services contractor for State Farm
Dallas
01.2017 - 09.2018
- Researched and reviewed claim information, gathered supporting evidence, and documented findings to ensure accurate claim resolution.
- Provided quality customer service while managing multiple active files, enhancing client satisfaction and trust.
- Maintained organization and production standards in a deadline-driven environment to support timely claim processing.
Catastrophe Auto Damage Inspector
Worley Claims Services contractor for State Farm
Austin
08.2016 - 12.2016
- Conducted inspections, documented damage, and created estimates to ensure compliance with company guidelines and optimize claim processing.
- Reviewed findings and recorded information for claim processing, enhancing accuracy and supporting timely resolutions.
- Inspected properties for damage and compliance with insurance standards.
- Documented findings and prepared detailed reports for claims processing.
- Collaborated with adjusters to assess claim validity and coverage issues.
Bodily Injury and Liability Claims Adjuster
EA Renfroe contractor for State Farm
Winter Haven
01.2016 - 07.2016
- Gathered and evaluated information from customers, witnesses, police officers, and medical providers to strengthen investigations.
- Reviewed reports and records, documented key findings, and effectively communicated outcomes to stakeholders.
- Organized and maintained detailed digital case files while managing multiple claims to ensure timely resolution.
Education
High School Diploma -
Thompson Valley High School
Loveland, COSkills
- Help desk support
- Customer service
- Troubleshooting
- Ticket and case management
- Issue triage and escalation
- Windows PC support
- PC hardware installation
- Software setup
- Password/account support
- Documentation
- Remote communication
- Microsoft Office
- Claims systems / data entry
- Time management
- Conflict resolution
- Technical aptitude
- Built and configured custom gaming PCs
- Familiar with PC components
- Hardware installation
- Peripherals
- Basic troubleshooting
- Windows environments
- Printers
- Wi‑Fi
- Routers
- General software setup
- Experience learning and navigating multiple software platforms
- General business software
- Typing
- High-volume digital case handling
Additional Information
Texas licensed adjuster; additionally licensed in multiple states, Built several custom gaming PCs, Available for on-site, hybrid, or remote roles, Based in San Antonio, Texas
Timeline
Total Loss Adjuster (Catastrophe)
Pilot Catastrophe Services contractor for AAA Insurance
06.2024 - 01.2026
Property Desk Adjuster
Citizens Insurance
09.2022 - 03.2024
Liability Claims Adjuster
Eberls Claim Service contractor for Germania Insurance
11.2021 - 08.2022
Bodily Injury / Liability Claims Specialist
Eberls Claim Service contractor for State Farm
08.2021 - 10.2021
Liability Claims Adjuster
Alacrity Solutions contractor for State Farm
08.2019 - 07.2021
Liability Claims Adjuster
EA Renfroe contractor for State Farm Insurance
10.2018 - 04.2019
Liability Claims Adjuster
Worley Claims Services contractor for State Farm
01.2017 - 09.2018
Catastrophe Auto Damage Inspector
Worley Claims Services contractor for State Farm
08.2016 - 12.2016
Bodily Injury and Liability Claims Adjuster
EA Renfroe contractor for State Farm
01.2016 - 07.2016
High School Diploma -
Thompson Valley High School