Alicia Hill
Bedford,IN
Summary
Detail-oriented professional with exceptional communication and project management skills, adept at navigating fast-paced environments while effectively managing multiple tasks. A proactive approach to identifying and addressing issues has consistently led to optimized processes and enhanced team performance. Recognized for a strong commitment to supporting team objectives, fostering collaboration, and driving successful outcomes. Passionate about leveraging expertise to contribute to organizational success and continuous improvement.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Home Health Aide
Help At Home Health Care
01.2024 - Current
- Provided personalized care to clients, ensuring comfort and safety in daily activities.
- Assisted clients with mobility, enhancing independence and quality of life.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Scheduled and coordinated medical appointments.
- Researched and recommended community resources to meet clients' needs.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
Customer Service Rep
Polaris Laboratories
06.2014 - 01.2024
- Analyzed feedback to identify trends, recommending improvements to enhance service delivery efficiency.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Account Manager
American Financial Credit Services
01.2010 - 06.2014
- Developed customized account plans for clients to help them achieve their business goals.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Contributed to event marketing, sales and brand promotion.
- Improved overall team productivity by implementing best practices in organization and time management.
- Generated advertising brochure for vendor use.
Administrative Assistant
First Revenue Assurance
08.2006 - 01.2010
- Provided administrative support to senior managers and team members, managing schedules, travel arrangements, and correspondence.
- Coordinated internal and external meetings, preparing agendas, minutes, and follow-up materials.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
Education
Business Administration -
University of Southern Indiana
Evansville, IN01.2004
Skills
- Customer Service Excellence
- Account Management & Client Relations
- Conflict Resolution & Problem Solving
- Strong Written & Verbal Communication
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Time Management & Organizational Skills
- Data entry
- Confidential document control
- Project management
- Scheduling and calendar management
Certification
- HHA - Home Health Aide
- Google Digital Marketing & e-Commerce Training - 6 months
Personal Information
Title: Office professional
Timeline
Home Health Aide
Help At Home Health Care
01.2024 - Current
Customer Service Rep
Polaris Laboratories
06.2014 - 01.2024
Account Manager
American Financial Credit Services
01.2010 - 06.2014
Administrative Assistant
First Revenue Assurance
08.2006 - 01.2010
Business Administration -
University of Southern Indiana