Tracey Hayward
Philadelphia,Pennsylvania
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
Work History
Caregiver
Help At Home Health Care
05.2022 - 09.2024
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
PSE Clerk
Post Office
07.2021 - 11.2022
- Used computer systems to track packages and update client information.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Bartender
Steve's Sports Lounge
11.2019 - 05.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Obtained cash bank and stocked service bar to prepare for operation.
Caregiver
Home Helpers
04.2016 - 01.2020
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Cocktail Server
Bally's Hotel Casino
10.2013 - 05.2016
- Maintained accuracy and efficiency when processing sales transactions.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained clean and organized bar area.
Cocktail Server
Trump Plaza Hotel and Casino
06.2008 - 10.2013
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
- Checked guests' identification before serving alcoholic beverages.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Education
Bartending License - Mixology
Mainline School Of Bartending
Philadelphia, PA06.2016
High School Diploma -
Simon Gratz High School
Philadelphia, PA06.2005
Skills
- Customer Relationship Management (CRM)
- Data entry proficiency
- Service prioritization
- Team Leadership
- Time Management
Timeline
Caregiver
Help At Home Health Care
05.2022 - 09.2024
PSE Clerk
Post Office
07.2021 - 11.2022
Bartender
Steve's Sports Lounge
11.2019 - 05.2022
Caregiver
Home Helpers
04.2016 - 01.2020
Cocktail Server
Bally's Hotel Casino
10.2013 - 05.2016
Cocktail Server
Trump Plaza Hotel and Casino
06.2008 - 10.2013
Bartending License - Mixology
Mainline School Of Bartending
High School Diploma -
Simon Gratz High School
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