Alicia Hinton

• Received 12 incoming merchandise pallets and stored in correct stock locations daily.
• Maintained orderly stockroom for ease of retrieval.
• Assisted with merchandise stocking and replenishment in backroom and on sales floor.
• Managed disposal of damaged or expired merchandise as per company guidelines, reducing overall waste levels within the facility.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.

Developed strong working relationships with 12 staff members, fostering a positive work environment.

• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Enhanced customer loyalty by offering tailored solutions that met individual needs.
• Resolved multiple customer complaints promptly, maintaining a positive brand image.
• Handled cash transactions accurately while adhering to established security procedures.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Trained 3 new employees on store policies, procedures, and best practices for superior customer service.

• Insured safety while transporting 12 students to and from school.
• Assisted children in finding appropriate seating upon entrance to cafeteria.
• Increased efficiency in meal preparation by organizing workstations and prepping ingredients ahead of time.
• Enhanced food safety standards by implementing proper sanitation and hygiene practices in the kitchen.
• Played an integral role in maintaining a clean, organized, and safe kitchen environment at all times.
• Warmly greeted Parents and Students and made each feel welcome.
• Relayed order information to kitchen area and assisted other workers in preparing foods according to recipes.

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
• Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
• Collaborated with team members to meet and exceed monthly sales targets consistently.
• Supported store leadership in implementing new merchandising strategies to improve product positioning.