Alicia Holt
Houston,Tx
Summary
Ready to bring ten years of related experience to a challenging new role. Skilled multitask-er with excellent communication and problem-solving skills. Quality-driven team player with accuracy-focused and efficient approach. Well-trained Billing Specialist offering vast experience in medical operations, excellent interpersonal communication skills and the organizational savvy to run a healthcare facility smoothly.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Billing Specialist
Texas Children's Hospital
Houston, TX
11.2017 - Current
- Strategically plan methods to achieve operational goals and targets.
- Perform account reconciliations and resolve variances.
- Continuously improve knowledge, skills and performance based on feed-back and self-identified professional developmental needs.
- Assist in resolving and satisfying client requests and internal operational issues.
- Identify process improvements in day-to-day functioning of the department.
- Generate and submit invoices based upon established accounts receivable schedules and terms.
- Perform all billing related functions pertaining to current CPT codes, SIM codes, and ICD-10 procedures.
- Maintain spreadsheets related to financial services for institutional billing.
- Delegate/promote consistency through accuracy of billing information by reconciling accounts monthly.
- Oversee preparation of statements and bills for laboratory by maintaining efficiency.
- Manage invoicing and payment processing operations.
- Acting liaison for referred testing.
- Work closely with LIS staff to complete new test builds for interfaced labs.
- Update lab tests for referred testing reflecting new changes with methodology, requirements, or costs.
- Expert for resulting and resolving issues related to interfaced tests.
- Troubleshoot inquiries related to cancellations, add-ons, or costs.
Phlebotomy Patient Care Tech III
Texas Children's Hospital
Houston, Texas
04.2012 - Current
- Supervised phlebotomy staff in 973-bed facility by addressing staffing issues, workflow issues, scheduling shortages, and ensuring specimens were properly ordered, processed, and delivered within time limits to meet turn-around times.
- Monitored operations at multiple drawing sites for inpatient and outpatient specimen collections to include meeting quality standards and organizational objectives.
- Performed order entry and processed all specimens according to requirements.
- Assisted with dispatching of incoming calls, trouble shooting, and scheduling for call center.
- Reconciled defects pertaining to specimens, deliveries, research studies, autopsies, and Quest & LabCorp samples.
- Material handled specimens by ensuring they were being delivered to the right area in a timely manner.
- Trained newly hired employees on specimen order entry, out-patient and in-patient laboratory specimen collections, defects, dispatching of calls, and material-handling of specimens.
Dietary Aide Supervisor
St. Luke's Hospital
Sugarland, TX
09.2009 - 04.2012
- Assisted nurses with keeping track of diet orders.
- Kept track of census in 100 bed facility.
- Assisted with tracking of inventory.
Administrative Intern
National Institute Of Health, NIH
Rockville, MD
06.2005 - 09.2005
- Researched designated issues on topics for weekly meetings.
- Coordinated professional procedures for tracking intern’s attendance .
- Responsible for keeping track of company properties and databases while following company policies.
- Created spreadsheets.
Education
Master of Arts - Healthcare Administration
Ashford University
San Diego, CA2019
Bachelor of Science - Biology And Chemistry
Texas Southern University
Houston, TX2017
Skills
- Responsible for effectively supervising between 9-12 phlebotomy staff and team leads
- Excellent leadership, people management, communication and influencing skills
- Planning, organizing, and delegating
- Managing deadlines
- Health care billing
- Expert with (LIS) Laboratory Information System test builds to interfacing labs
- Advanced with ensuring integrity of (CDM) charge description master in coordination with third-party application
- Data collection and management
- Medical laboratory procedures
- [Epic/Beaker] competency
Certification
ASCP Phlebotomy Certification
Timeline
Billing Specialist
Texas Children's Hospital
11.2017 - Current
Phlebotomy Patient Care Tech III
Texas Children's Hospital
04.2012 - Current
Dietary Aide Supervisor
St. Luke's Hospital
09.2009 - 04.2012
Administrative Intern
National Institute Of Health, NIH
06.2005 - 09.2005
Master of Arts - Healthcare Administration
Ashford University
Bachelor of Science - Biology And Chemistry
Texas Southern University