Alicia Hoops
Redding,CA
Summary
Expertise at Pinnacle Treatment Centers in case management and clinical documentation. Skilled in developing relapse prevention strategies and enhancing patient satisfaction through exceptional customer service. Committed to empowering clients and maintaining confidentiality while coordinating comprehensive care for lasting recovery. Experienced with administrative support, office management, and coordination of daily activities. Utilizes organizational and multitasking abilities to enhance office efficiency. Knowledge of office software and communication tools, ensuring smooth and effective operations.
Overview
13
13
years of professional experience
Work History
Substance Abuse Counselor
Pinnacle Treatment Centers
Redding, CA
05.2024 - Current
- Established trusting relationships with clients, creating an open dialogue about their experiences and challenges related to substance abuse.
- Kept accurate and detailed records to track and document client progress.
- Coordinated care with other professionals to provide clients with comprehensive support.
- Developed relapse prevention strategies for clients transitioning out of treatment programs, empowering them to maintain long-term sobriety.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.
Concierge
Pinnacle Treatment Centers
Redding, CA
10.2022 - 05.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Kept building spaces premises clean inside and outside.
Human Resources/Bookkeeper
Kent’s Meats and Groceries
Redding, CA
04.2015 - 10.2022
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Posted daily receipts and payments in accordance with corporate protocols.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Oversaw hiring, staffing, and labor law compliance.
- Updated HR database with new employee information, changes in benefits, and other employee information.
- Completed human resource operational requirements by scheduling and assigning employees.
Cashier
Kent’s Meats and Groceries
Redding, CA
04.2012 - 02.2015
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
Education
Bachelor Of Arts - Human Resources And Business Man3
Simpson University
Redding, CA01.2015
Skills
- Case management
- Clinical documentation
- Client confidentiality
- Providing community referrals
- Continuing care planning
- Data inputting
- POS system operation
- Customer service
Timeline
Substance Abuse Counselor
Pinnacle Treatment Centers
05.2024 - Current
Concierge
Pinnacle Treatment Centers
10.2022 - 05.2024
Human Resources/Bookkeeper
Kent’s Meats and Groceries
04.2015 - 10.2022
Cashier
Kent’s Meats and Groceries
04.2012 - 02.2015
Bachelor Of Arts - Human Resources And Business Man3
Simpson University