Summary
Overview
Work History
Education
Skills
Community Volunteer
Professional References
Personal References
Timeline
Generic

Alicia Miller

Tacoma,WA

Summary

Resourceful daycare teacher with experience in providing quality care to children of all ages. Skilled in creating age-appropriate activities to encourage physical, emotional and social development. Enjoys developing positive relationships with children and families.

Overview

16
16
years of professional experience

Work History

Center Aide / Assistant Teacher

Kreative Kidz Daycare
02.2023 - 03.2024

Substitute to Regular Hire, Toddler 2 classroom

  • Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers
  • Collaborated with others to support student independence, empowerment and learning

Childcare Provider

DSHS Family Friends And Neighbors (FFN)
06.2016 - 09.2023
  • Childcare provider for nieces and nephews
  • Developed age-appropriate activities and crafts to engage children
  • Provided emotional support and guidance to children during difficult times

Extra-hire

Pierce County Human Resources
10.2016 - 10.2017
  • Scanning Clerk
  • Assist with daily human resources documentation and employee updates
  • Interacted with customers by phone or email to provide information
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.

Office Assistant 3

Pierce County Human Resources, Organizational Development and Training
07.2014 - 11.2015
  • Learning Management System Liaison
  • Collaborated with various departments to complete assigned tasks
  • Assistant to training personnel
  • Completed clerical tasks such as filing, copying, and distributing mail
  • Interacted with customers by phone, email, or in-person to provide information
  • Maintained and updated office records, both digital and physical

Office Assistant 2

Pierce County Information Technology
04.2009 - 07.2014
  • Extra-hire to Regular hire
  • Front Desk
  • Payroll
  • Accounts Payable
  • Governance
  • Completed clerical tasks
  • Efficiently handled incoming mail, phone calls, and visitor inquiries
  • Provided professional and courteous front desk support
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly

Extra-hire Office Assistant 2

Pierce County Budget & Finance
08.2008 - 04.2009
  • Accounts Payable Control Desk
  • Completed clerical tasks such as filing, copying, and distributing mail
  • Managed daily data entry and kept clerical information accurate and up-to-date

Education

Associate of Arts - Early Childhood Education

Clover Park Community College
Lakewood, WA
06.2026

Some College (No Degree) - Kinesiology

Washington State University
Pullman, WA

Skills

> Childcare

  • Completed Child Care Basics in October 2020
  • Care for children with patience, empathy and kindness
  • Use high level curriculum to plan and execute lessons for children’s learning
  • Observe children and document behavior and daily interactions
  • Diaper changing and potty training

> Customer Service

  • Achieve customer satisfaction with patience and friendliness, even when rushed
  • Answer questions in person, via phone call and e-mail
  • Transfer all incoming calls and questions to the appropriate extension
  • Able to deal with uncooperative clients in a professional manner
  • Complete all actions with complete confidentiality
  • Recover, route and/or process paperwork as requested

> Computer Skills

  • Ability to operate and troubleshoot issues with a personal computer, 10-key calculator, copier, printer and fax machine
  • Proficiency in software programs such as Word, Excel, Workday, Cornerstone learning management system, Adobe Acrobat, Canvas
  • Train and troubleshoot learning management system with other county department representatives
  • Quality check scanned documents
  • Perform data entry

Community Volunteer

  • Soccer Coach 12+ years
  • South Tacoma United Soccer Club board member 12+ years
  • Lincoln High Key Club & Honor Society
  • State Soccer Tournament
  • Special Olympics

Professional References

  • Carrie Frolich, (253) 798-2910
  • Terisa Granai, (253) 961-0568

Personal References

  • Crystal Morrison, (253) 348-5563
  • Allyson Byrne-Calame, (949) 292-7974

Timeline

Center Aide / Assistant Teacher

Kreative Kidz Daycare
02.2023 - 03.2024

Extra-hire

Pierce County Human Resources
10.2016 - 10.2017

Childcare Provider

DSHS Family Friends And Neighbors (FFN)
06.2016 - 09.2023

Office Assistant 3

Pierce County Human Resources, Organizational Development and Training
07.2014 - 11.2015

Office Assistant 2

Pierce County Information Technology
04.2009 - 07.2014

Extra-hire Office Assistant 2

Pierce County Budget & Finance
08.2008 - 04.2009

Associate of Arts - Early Childhood Education

Clover Park Community College

Some College (No Degree) - Kinesiology

Washington State University
Alicia Miller