Alicia Hunter
Schenectady
Summary
Customer-focused professional with expertise in cash handling and point of sale operations. Skilled in effective communication and logistics management, enhancing customer satisfaction and optimizing delivery routes.
Overview
20
20
years of professional experience
Work History
Newspaper Carrier
Time union
Schenectady
03.2019 - Current
- Delivered newspapers to residential and commercial locations daily.
- Communicated with customers to address inquiries and resolve issues, enhancing customer satisfaction.
- Delivered newspapers to customers on a daily basis.
- Inserted fliers or promotional materials, bagging newspapers to ensure content integrity.
- Sought additional knowledge and training to handle large routes, commercial businesses or broader distribution area.
- Resolved customer complaints regarding products or services, fostering positive relationships.
Point of Sale Associate
Boscov's
Clifton Park
11.2021 - 05.2026
- Processed customer transactions efficiently using point of sale systems.
- Assisted customers with product inquiries and provided recommendations.
- Maintained a clean and organized checkout area for optimal customer experience.
- Handled cash, credit, and gift card transactions accurately during peak hours.
- Collaborated with team members to ensure smooth operational flow at registers.
- Trained new associates on point of sale procedures and store policies.
- Monitored inventory levels at checkout to ensure product availability for customers.
- Maintained cleanliness of checkout area and other areas as needed.
- Supported team members during peak times or when short staffed.
- Followed all safety regulations in accordance with company policies.
- Provided excellent customer service to customers in person and over the phone.
- Processed customer payments accurately and efficiently.
- Ensured accuracy of pricing through verifying UPC codes against price tags.
- Performed opening and closing procedures including counting money, balancing cash registers, reconciling daily sales receipts.
- Resolved customer complaints in a professional manner.
- Utilized problem solving skills to resolve any discrepancies at the register area quickly.
- Managed multiple tasks simultaneously while providing excellent customer service at all times.
- Counted money in cash drawers at beginning of shift to verify correct amounts and adequate change.
Assistant Store Manager
Skechers
Albany
06.2020 - 11.2021
- Supported daily store operations and ensured efficient workflow among staff.
- Trained new employees on store policies and customer service standards.
- Managed inventory levels and organized stockroom for optimal product availability.
- Assisted in visual merchandising to enhance product presentation and appeal.
- Promoted a positive shopping experience through effective communication with customers.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Conducted regular team meetings to communicate goals and motivate staff engagement.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Sales Associate
Boscov's
Clifton Park
04.2017 - 06.2020
- Assisted customers with product selections and provided exceptional service.
- Processed transactions accurately using point-of-sale systems.
- Educated customers on promotions and product features to enhance sales.
- Collaborated with team members to meet daily sales goals consistently.
Overnight Cashier
Walmart
East Greenbush
03.2014 - 04.2017
- Operated cash register efficiently during overnight shifts.
- Handled customer transactions accurately and quickly.
- Maintained clean and organized checkout area for customer convenience.
- Assisted customers with inquiries and product location promptly.
- Followed security protocols to safeguard cash and merchandise effectively.
- Greeted customers and provided friendly customer service.
- Maintained cleanliness of work area throughout shift.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Photographer
Picture Me Portrait Studio
Glenville
10.2009 - 01.2010
- Captured high-quality portraits for diverse clients in a professional studio setting.
- Collaborated with clients to understand their vision and desired outcomes for photoshoots.
- Edited and retouched images using industry-standard software to enhance visual appeal.
- Managed studio equipment and ensured all tools were in optimal working condition.
- Developed creative concepts for themed photo sessions to engage clients effectively.
Sales Associate
Spencer's Gifts
rotterdam
10.2008 - 01.2009
- Assisted customers with product selections and provided exceptional service.
- Maintained store appearance and organized merchandise displays effectively.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to meet daily sales goals consistently.
- Educated customers on promotions and product features to enhance sales.
- Handled customer inquiries and resolved issues in a timely manner.
Sales Associate
Debs Shop
rotterdam
03.2006 - 12.2008
- Assisted customers with product selections and provided exceptional service.
- Maintained store appearance and organized merchandise displays effectively.
- Processed transactions accurately using point-of-sale systems.
- Educated customers on promotions and product features to enhance sales.
- Collaborated with team members to meet daily sales goals consistently.
- Stocked shelves and replenished inventory to ensure product availability.
- Handled customer inquiries and resolved issues in a timely manner.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
Sales Associate
KB Toys
rotterdam
10.2007 - 01.2008
- Educated customers on promotions and product features to enhance sales.
- Assisted customers with product selections and provided exceptional service.
- Collaborated with team members to meet daily sales goals consistently.
- Processed transactions accurately using point-of-sale systems.
- Maintained store appearance and organized merchandise displays effectively.
Education
High School Diploma -
Schenectady High
Schenectady, NY06-2005
High School Diploma -
Sccc
Schenectady, NYSkills
- Route planning
- Route optimization
- Delivery logistics
- Inventory management
- Customer service
- Communication skills
Timeline
Point of Sale Associate
Boscov's
11.2021 - 05.2026
Assistant Store Manager
Skechers
06.2020 - 11.2021
Newspaper Carrier
Time union
03.2019 - Current
Sales Associate
Boscov's
04.2017 - 06.2020
Overnight Cashier
Walmart
03.2014 - 04.2017
Photographer
Picture Me Portrait Studio
10.2009 - 01.2010
Sales Associate
Spencer's Gifts
10.2008 - 01.2009
Sales Associate
KB Toys
10.2007 - 01.2008
Sales Associate
Debs Shop
03.2006 - 12.2008
High School Diploma -
Schenectady High
High School Diploma -
Sccc