Alicia Hutchens
Cherryville ,NC
Summary
Organized with solid background in office administration and coordination. Proven track record of streamlining office processes and supporting team efficiency, contributing to smoother operations. Demonstrated expertise in handling administrative tasks and utilizing communication and organizational skills to enhance team performance.
Overview
18
18
years of professional experience
Work History
Office Advisor
Wise Electric Control Inc Mister Sparky
11.2022 - Current
- Collaborated closely with other team members to ensure efficient workflow across various functions within the office setting.
- Managed inventory of office supplies and equipment, proactively addressing shortages or maintenance needs to minimize downtime.
- Improved customer satisfaction by resolving client inquiries quickly and accurately while maintaining a professional demeanor.
- Boosted team morale through the organization of staff events, fostering a positive work environment for all employees.
- Reduced operational costs by negotiating with vendors for lower prices on office supplies and services.
- Assisted in the development and implementation of office policies and procedures, ensuring compliance with industry regulations and best practices.
- Handled sensitive information with discretion while maintaining strict confidentiality standards when working with personnel files or other private documents.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Utilized office management software to record and track customer information.
- Created and maintained detailed records of all office activities.
- Compiled and analyzed data to produce reports.
- Coordinated and scheduled meetings and appointments.
- Assisted with onboarding of new employees.
- Implemented effective time management strategies to prioritize tasks effectively and meet deadlines consistently in a fast-paced work environment.
- Assisted in the hiring process by screening resumes, conducting interviews, drug testing and providing recommendations to managers.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of service and repair
- Maintained accurate records of all dispatched calls
- Analyzed customer feedback and provided solutions to improve customer service.
- Facilitated training for new dispatchers, improving team readiness and performance.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Answered phone calls and responded to customer emails.
- Monitored and tracked dispatch communication systems.
- Managed customer accounts and invoicing.
- Managed permit application submissions, resulting in faster approval times for clients.
- Resolved permitting issues promptly, minimizing delays for construction projects.
- Expedited permit approvals by effectively communicating project details to relevant authorities.
- Assisted clients in navigating complex permitting requirements, facilitating successful project completion.
- Streamlined permit processes by coordinating with multiple departments and agencies.
- Advised clients on required documents and necessary steps in obtaining permits to streamline their experience.
- Performed routine data entry or document management.
- Issued various permits electrical trade
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
Patient Care Coordinator
Gaston Orthodontics
11.2015 - 11.2022
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Streamlined patient admission processes, reducing wait times and improving overall efficiency.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
- Coordinated discharge planning, ensuring smooth transitions to home care or rehabilitation facilities.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Greeted and assisted patients with check-in procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Resolved customer complaints using established follow-up procedures.
Front Desk Receptionist
First Dental of Huntersville
01.2015 - 11.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Greeted visitors warmly, creating positive first impression of organization.
- Streamlined check-in processes, reducing wait times for guests.
Care Team Coordinator
Gentiva Home Health
01.2007 - 01.2012
- Provided general administrative support including data entry, document preparation, and mail distribution.
- Increased operational efficiency through accurate data entry and meticulous record keeping practices.
- Streamlined data entry processes for increased efficiency and accuracy in customer records.
- Reduced errors in data entry by creating and implementing standardized procedures.
- Corrected data entry errors to prevent duplication or data degradation.
- Introduced automation scripts, cutting down on manual data entry errors.
- Handled data entry and paperwork for shipments received.
- Developed and implemented data entry operations.
- Assisted in data entry tasks for accurate and timely information storage.
- Enhanced billing efficiency by streamlining documentation and data entry processes.
- Reduced medical errors by implementing standardized processes for clinical documentation and data entry.
- Streamlined patient data entry, significantly reducing wait times for treatment.
- Streamlined data entry processes for faster and more accurate recordkeeping.
- Improved accuracy of financial reports with diligent data entry and verification tasks.
- Streamlined data entry processes for increased efficiency and accuracy in documentation.
- Streamlined month-end close procedures, reducing time spent on manual data entry tasks.
- Reduced registration errors through meticulous data entry and attention to detail.
- Streamlined data entry processes for increased efficiency during high-pressure game situations.
- Increased efficiency by streamlining data entry processes and implementing time-saving shortcuts.
- Supervised data entry staff, maintaining accurate records of incoming and outgoing shipments.
- Identified data entry errors and reported to necessary departments.
- Supported efficient clinic operations through meticulous record-keeping and accurate data entry.
- Organized event registrations, ensuring accurate data entry for efficient event management.
- Assisted colleagues with data entry tasks to ensure accurate recordkeeping.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
- Reduced invoice errors with meticulous data entry and thorough verification procedures.
- Managed and organized documents for data entry tasks.
Education
High School Diploma -
Cornerstone Christian Academy
Skills
- File Organization
- Document Management
- Records Management
- Meeting Scheduling
- Positive Attitude
- Customer Service
- Time Management
- Valid Driver's License
- Dedicated Team Player
- Verbal Communication
- Relationship Building
- Patient Charting
- Office Administration
- Prioritizing Work
- Scheduling appointments
- Data Entry
- Professional and mature
- Office Management
- Excel spreadsheets
- Invoice Processing
- Appointment Scheduling
- Payroll Processing
- Staff Management
- Scheduling
- Schedule Management
- Front Office Management
- Payment Processing
- Resourceful
- Administrative Support
- Mail handling
- Filing and data archiving
- Supply Restocking
- Team Bonding
- File Maintenance
- Office Supplies Management
- Medical Records Management
- Technical Support
- Multi-line phone proficiency
- Clerical Support
- Compensation and benefits
- Dental terminology knowledge
- Billing and coding
Timeline
Office Advisor
Wise Electric Control Inc Mister Sparky
11.2022 - Current
Patient Care Coordinator
Gaston Orthodontics
11.2015 - 11.2022
Front Desk Receptionist
First Dental of Huntersville
01.2015 - 11.2015
Care Team Coordinator
Gentiva Home Health
01.2007 - 01.2012
High School Diploma -
Cornerstone Christian Academy
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