Alicia James
Albuquerque,NM
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Haven Behavioral Healthcare Inc.
05.2023 - Current
- Facilitated on-site activities, support groups, and outings for clients.
- Communicated with clients to assess mental health needs and develop individualized treatment plans.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
Beauty Advisor
Dillards Department Store
10.2022 - 05.2023
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Met sales goals, supporting organizational health through consistent and reliable service.
Beauty Advisor
Ulta Beauty Inc.
11.2021 - 10.2022
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
Sales Associate
Walmart
02.2020 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Barista
Dunkin' Donuts
01.2019 - 01.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Education
Licensed Practial Nursing - Nursing
Brookline College
Albuquerque, NM12.2023
High School Diploma -
Santa Fe Indian School
Santa Fe, NM05.2020
Skills
- Crisis Intervention
- Best Practices and Standards
- Safety Management
- Conflict De-Escalation
- Maintaining Safety Standards
- Excellent Customer Service Skills
Certification
- RBT - Registered Behavior Technician
- First Aid/CPR Certified
Timeline
Behavioral Health Technician
Haven Behavioral Healthcare Inc.
05.2023 - Current
Beauty Advisor
Dillards Department Store
10.2022 - 05.2023
Beauty Advisor
Ulta Beauty Inc.
11.2021 - 10.2022
Sales Associate
Walmart
02.2020 - 01.2021
Barista
Dunkin' Donuts
01.2019 - 01.2020
Licensed Practial Nursing - Nursing
Brookline College
High School Diploma -
Santa Fe Indian School
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