Determined School Counselor with success in helping students achieve educational goals and personal well-being. Talented in meeting the objectives of the counseling program by providing preventive education, advocacy, mediation and counseling to students. Sensitive to socioeconomic and cultural difference of students.
Hi, I’m
Alicia Jenkins Holbrook
Chattanooga,Tennessee
Summary
Overview
24
years of professional experience
Work History
Ivy AcademySoddy-Daisy, TN
School-counselor
07.2020 - Current
Job overview
- Enhanced student emotional well-being by providing individual and group counseling sessions.
- Developed fe and supportive school environment by promoting positive behavior and addressing issues such as bullying and harassment.
- Provided crisis intervention in response to emergencies, employing existing trust, and rapport to de-escalate situations.
- Helped students develop organizational, time management, and study skills.
- Empowered students through counseling and skill-building exercises.
- Advocated for students to access available resources.
- Assisted students in developing academic plans by conducting comprehensive review of their strengths, weaknesses, and goals.
- Improved graduation rates by implementing targeted interventions for at-risk students.
- Implemented on-campus dual enrollment for high-achieving students to provide opportunities for students who otherwise could not access college classes.
- Collaborated with teachers and administrators to address social, emotional, and academic needs of all students.
- Promoted mental health awareness among staff members through training programs on topics such as stress management, self-care, and recognizing warning signs in students.
- Coordinated with outside agencies to determine students received appropriate services and resources.
- Partnered with parents, guardians, and teachers to promote student success in school environment.
- Used data to monitor students' progress and recommend improvement solutions.
- Reviewed and discussed new students' academic credentials, interests, and educational goal
Ivy AcademySoddy-Daisy, TN
Receptionist
02.2018 - 07.2020
Job overview
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained well-organized reception area with updated materials, contributing to welcoming environment for visitors.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
Unum Chattanooga, TN
Disability Claims Specialist
10.2001 - 07.2017
Job overview
- Improved claim processing efficiency by streamlining workflow procedures and implementing new software tools.
- Reduced claim processing time by conducting thorough assessments and providing accurate documentation for each case.
- Enhanced customer satisfaction with timely communication and empathetic support during claims process.
- Collaborated with healthcare providers to obtain crucial information, leading to more accurate and faster decision-making on claims.
- Managed high caseloads effectively, ensuring all disability claims were processed promptly and accurately.
- Identified fraudulent claims by conducting detailed investigations and applying expert knowledge of disability guidelines and regulations.
- Conducted comprehensive evaluations to determine eligibility for benefits, ensuring compliance with company policies and government regulations.
- Developed individualized return-to-work plans for clients, facilitating smooth transition back into workforce after recovery from their disabilities.
Self EmployedChattanooga, TN
Homemaker
07.2008 - 08.2015
Job overview
- Managed budget for family of 5 saving enough money to make up for full-time working parent.
- Self-motivated, with strong sense of personal responsibility.
- Coordinated 5+ monthly calendars, including multiple appointments for special needs child.
- Researched curriculum for 3 children to provide tailored education for each child.
- Facilitated weekly classes in homeschool cooperative.
US XpressChattanooga, TN
Human Resources Assistant
06.2000 - 10.2001
Job overview
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Managed benefits administration, ensuring accurate enrollment and timely resolution of issues.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Answered and redirected incoming phone calls for office.
Education
The University of Tennessee - MartinMartin, TN
Master of Education from School Counseling
11.2020
University Overview
The University of Tennessee - ChattanoogaChattanooga, TN
Bachelor of Science from Psychology
06.2000
University Overview
Skills
- Mediation and Crisis Intervention
- Counseling and Therapy
- Conflict Resolution
- Individual and Family Support
- Policy and Procedure Improvements
- Suicide Prevention
- Cultural Competency
- Student Records Management
Timeline
School-counselor
Ivy Academy
07.2020 - Current
Receptionist
Ivy Academy
02.2018 - 07.2020
Homemaker
Self Employed
07.2008 - 08.2015
Disability Claims Specialist
Unum
10.2001 - 07.2017
Human Resources Assistant
US Xpress
06.2000 - 10.2001
The University of Tennessee - Martin
Master of Education from School Counseling
The University of Tennessee - Chattanooga
Bachelor of Science from Psychology