Proven leader with extensive experience in customer service and team management, notably at Exxon Mobil. Skilled in cash handling and fostering positive customer relationships, I excel in high-pressure environments, achieving significant improvements in customer loyalty and workplace efficiency. Demonstrated ability to train and lead teams to exceed company goals while maintaining a punctual and reliable work ethic. Hard worker I learn easy if you have to train me I learn quick. I am amazing and very professional I speak very polite I am also I great problem solved if not I will get help. I work good online on computers also great at typing. On time and dependable I just need a chance you want regrets it….
Hi, I’m
Alicia Jenkins Ratliff
Pearl,MS
Summary
Overview
23
years of professional experience
Work History
Exxon Mobil
Cashier Team Lead
08.2022 - 09.2023
Job overview
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Remember customers and their names and what they like. Provides a personal appreciated connection with them.
- Fix plates we started serving food 2 mths later than ring them out.
- Close the store, mop sweep bleach the bacteria keep amazing
- Stock shelves, pay for orders for store and gas for store.
Triton-Tek Work From Home
Customer Service Representative
01.2021 - 08.2023
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Training was fairly easy, be polite and customer will be too calm them down and take your time to explain.
Mt. Elam Baptist Church
Janitor Supervisor
08.2016 - 04.2020
Job overview
- Consistently met budgetary guidelines by monitoring expenses closely and negotiating favorable contracts with vendors when necessary.
- Recruited interviewed, and hired new janitorial staff members, ensuring they met high standards of quality and professionalism.
- Coordinated special projects such as deep cleans or event setup, ensuring all tasks were completed on time and to the highest standard possible.
- Prioritized safety training sessions for all team members, reducing workplace accidents significantly over time.
- Making sure we had all our supplies and that the church was properly sanitary and bacteria free!!!!
Walmart
Cashier
05.2005 - 08.2006
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Assisted customers with returns, refunds and resolving transaction issues.
- Team work was important.
Roses
Cashier/ Sales Associate
02.2003 - 08.2003
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Work fast and help others when you can remember team work makes everything go faster…
Arbys Resturant
Food Service Worker
11.2000 - 08.2001
Job overview
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
Education
Pearl High School/ Southeastern High School Pearl, MS/ Miami Lakes
04.2013
University Overview
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Positive Attitude
- Punctual and Reliable
- Team Management
- Cash Register Operation
- Cash handling expertise
- Store Opening and Closing
- Money Handling
- Cashier training
- New Hire Training
- Opening and closing procedures
Timeline
Cashier Team Lead
Exxon Mobil
08.2022 - 09.2023
Customer Service Representative
Triton-Tek Work From Home
01.2021 - 08.2023
Janitor Supervisor
Mt. Elam Baptist Church
08.2016 - 04.2020
Cashier
Walmart
05.2005 - 08.2006
Cashier/ Sales Associate
Roses
02.2003 - 08.2003
Food Service Worker
Arbys Resturant
11.2000 - 08.2001
Pearl High School/ Southeastern High School