Alicia Jensen
Vonore,Tennessee
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Seeking Remote Multiple Monitor Profession in Medical Coding, Data Entry, Customer Service.
Overview
19
19
years of professional experience
Work History
Eligibility Counselor
State Of Tennessee-DHS
08.2022 - Current
- Established databases to track, analyze and automate eligibility application processes.
- Implementing usage of 6 Google sheets to keep daily track of approximately 250 ongoing client cases per sheet in various stages of development.
- Interviewed applicants and explained scope of different available benefits.
- Performed eligibility assistance, case management, referrals or related function.
- Processed and certified documents for accuracy and compliance with government regulations.
- Uploaded and submitted verification documents and completed applications.
- Assisted individuals and families by collecting required and accurate personal and demographic information to determine eligibility.
- Communicated with people from various cultures and backgrounds on application process.
- Resolved discrepancies with client applications to verify eligibility.
Sabbatical
Personal Sabbatical
10.2020 - 06.2022
Hospital Admissions Specialist
Parkwest Medical Center
01.2016 - 10.2020
- Reviewed and verified data on all submitted documentation.
- Completed preliminary paperwork for incoming and outgoing patients.
- Completed admissions duties with timeliness and accuracy.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Admissions, Patient services, Insurance Coordination, Patient Consult
- Rotating weekly between Emergency room and Business Office,
Certified Pharmacy Technician
CVS Pharmacy
09.2012 - 09.2013
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Entered and processed patients' prescriptions into internal system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured and compounded medications following standard procedures.
- Communicated directly with doctors offices via telephone, fax and email.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Front Office Coordinator
Astec Underground
08.2004 - 09.2012
- First Contact Client interaction, Multi-line telephone system, Document review, Data entry, 10 key - Correct and precise daily entry of 225 Employee Time-Card hours for Payroll , Typing, Assisting Human Resources with Faxing, Creating and Printing Documents
Education
Bachelor of Arts - Applied Psychology
05.2025
Communications
Communications
Skills
- Eligibility Determinations
- Effective Communication Skills
- Applicant Investigations
- Microsoft Office, Microsoft Teams, Microsoft Word, Multiple Computer screens, Google Sheets, Microsoft Excel, On /Off-line Budgets, Tcses, eDers, The Work Number, Faras, Solq, Clearing House, Outlook
- Customer Accounts Management
- Data Entry / 10 Key
- Client Interviews
- Active Listening and Communication
- Multicultural Populations
- Timely Processing
- Explaining Benefits
- Documenting Communications
- Program knowledge
Timeline
Eligibility Counselor - State Of Tennessee-DHS
08.2022 - Current
Sabbatical - Personal Sabbatical
10.2020 - 06.2022
Hospital Admissions Specialist - Parkwest Medical Center
01.2016 - 10.2020
Certified Pharmacy Technician - CVS Pharmacy
09.2012 - 09.2013
Front Office Coordinator - Astec Underground
08.2004 - 09.2012
The University of Tennessee - Knoxville - Bachelor of Arts, Applied Psychology
Utah State University - , Communications
Santa Monica College - , Communications