Alicia Jenss
Sheboygan,WI
Summary
Looking to obtain a position with Kohler Credit Union where I am able to utilize and develop my skills to grown my knowledge in the financial industry. I pride myself in providing exceptional customer service through teaching my team and leading by example. I'm confident that if given the opportunity for this role, I will prove to my ability to adapt and grow.
Overview
12
12
years of professional experience
Work History
On Site Manager
Wisconsin Bank & Trust
09.2023 - Current
- Provide exceptional customer service while uncovering potential sales opportunities and recommending products that fit the customers needs.
- Ensure compliance with all policy and procedures in order to operate with excellence and maintain bank security.
- Lead my direct team of 6 that includes, Universal Bankers, Senior Personal Bankers between two branches. Coach and develop them for their personal and professional development.
Senior Personal Banker
Wisconsin Bank & Trust
06.2022 - 09.2023
- Resolved complex customer inquiries, demonstrating exceptional problem-solving skills and customer service expertise.
- Conducted financial reviews for customers, identifying opportunities for cross-selling additional products and services.
- Strengthen relationships with customers by providing consistent follow-ups, and proactive communication in order to drive consumer deposits and loan goals.
- Strategize with management to develop sales techniques which increased branch production and customer service.
Universal Banker
Wisconsin Bank & Trust
06.2021 - 06.2022
- Responsible for establishing, retaining and deepening customer relations by performing efficient and accurate banking transactions.
- Complete daily teller transactions as well as basic account maintenance and on occasion, opening accounts.
- Responsible for achieving weekly referral goals
Senior Operations Coordinator
HSA Bank, Webster Bank
09.2015 - 06.2021
- Optimized operational efficiency by maintaining and updating policies and procedures assigned.
- Data entry for all incoming contributions and distributions made via employer and consumer.
- Reconcile internal accounts to maintain proper balancing of GL's.
- Participated in project testing as a subject matter expert
Manager
Dubois Formalwear
05.2012 - 01.2015
- Managed store resources and assests to ensure successful business continuity, growth and profitability.
- Delivered a professional experience by providing exceptional customer service and maintaining a clean, neat and organized store.
- Lead team towards the achievement of department and company goals
Education
High School Diploma -
Sheboygan North High School
Sheboygan, WI06.2008
Skills
- Technical knowledge
- Scheduling Coordination
- Teamwork and Collaboration
- Customer Service
- Problem Solving
- Communication
- Decision-Making
Timeline
On Site Manager
Wisconsin Bank & Trust
09.2023 - Current
Senior Personal Banker
Wisconsin Bank & Trust
06.2022 - 09.2023
Universal Banker
Wisconsin Bank & Trust
06.2021 - 06.2022
Senior Operations Coordinator
HSA Bank, Webster Bank
09.2015 - 06.2021
Manager
Dubois Formalwear
05.2012 - 01.2015
High School Diploma -
Sheboygan North High School
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