Alicia Johnson
Alton,Illinois
Summary
Detail-oriented Patient Registration Representative with over 3 years of experience in a fast-paced hospital environment.
Committed to fostering collaborative relationships between patients and medical staff to improve overall operational efficiency.
Organized professional with a strong background in administrative support and a commitment to high-quality patient care.
Multi-tasking, Conflict Resolution, Empathy, and Oral/Written Communication.
EHR/EMR Management (Epic), Insurance Verification, Medical Terminology, ICD-10/CPT Coding basics, and 10-key data entry (40+ WPM)
Laboratory Assistant with 2+ years of hands-on experience in sample preparation, equipment maintenance.
Experienced with managing office operations, scheduling, and administrative support. Utilizes efficient organizational skills and effective communication to ensure smooth office workflow.
Overview
26
26
years of professional experience
Work History
Office Coordinator
BJC Hospital
Alton, IL
12.2025 - Current
- Coordinated scheduling and logistics for multiple departments, ensuring seamless operations and communication.
- Oversaw office supplies inventory, streamlining procurement processes to enhance cost-effectiveness.
- Streamlined patient intake procedures, enhancing accuracy and reducing wait times for services.
- Developed training materials for new staff, fostering a collaborative learning environment to enhance team performance.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
Patient Access Representative
OSF St. Anthony Health Care System
Alton, IL
11.2023 - Current
- Inter-company promotion from lab assistant to Patient Access representative. Guide patients through the admissions process by screening them for eligibility and preparing patient information to help them receive the medical care needed. Verification of insurance. Collections. Claims inquiry. Medical history maintenance. Appointment scheduling. Medical terminology. Emergency Medical Record qualified.
Lab Assistant
OSF Saint Anthony's
Alton, IL
12.2021 - Current
- Internal promotion. Covid, flu, strep, drug and pregnancy testing. Medical file updating through epic system. Patient confidentiality. Medical transcription.
Phlebotomist
St. Anthony's Hospital
Alton, IL
07.2021 - Current
- Obtain blood samples for medical testing.
Quality Inspection
Hanley Industries Inc
Alton, IL
05.2019 - 08.2020
- Utilized gauges, tools and equipment to complete in-depth assessments. Developed checklists to coordinate inspections with departmental managers. Discarded and rejected products, materials and equipment not conforming with specifications. Performed frequent visual inspections to root out tolerance and compliance issues. Identified and helped resolve non-conforming product issues. Inspected and packaged products meticulously according to manufacturing specifications. Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and graded. Measure products utilizing caliper and micrometer tools.
Assembly, Packer
Imperial Manufacturing
Alton, IL
07.2017 - 09.2018
- Maintained inventory of material Ensured product quality meet customer specifications Maintained the safe and efficient usage of all equipment while adjusting settings to ensure accurate production of goods Trained and coaches other associates Placed finished product on skids for pickup supervisor: Laura Brackett. Used established assembly instructions to complete jobs quickly, accurately and with zero errors. Boxed, labeled and transported items to support assembly operations. Kept work areas clean by removing trash and debris and organizing all tools in preparation for next shift. Conducted quality assurance inspections on finished components and identified issues. Worked closely with others in team-oriented settings to maintain line productivity. Assisted quality assurance by visually inspecting items and removing defective parts.
Customer Service Representative
CASEYS GENERAL STORE
Alton, IL
09.2014 - 08.2016
- Maintain sanitation, health, and safety standards in work areas. Clean food preparation areas, cooking surfaces, and utensils. Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions. Measure ingredients required for specific food items being prepared. Take food and drink orders and receive payment from customers. Clean, stock, and restock workstations and display cases. Wash, cut, and prepare foods designated for cooking. Verify that prepared food meets requirements for quality and quantity. Prepare specialty foods such as pizzas, fish and chips, sandwiches, and tacos, following specific methods that usually require short preparation time. Prepare dough, following recipe. Maintain sanitation, health, and safety standards in the work areas. Clean, stock, and restock workstations and display cases. Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.
Customer Service
AMERICAN WATER
Alton, IL
06.2008 - 01.2011
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Check to ensure that appropriate changes were made to resolve customers' problems. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Customer Service Rep
RXPROHEALTH
Overland Park, KS
10.2005 - 11.2006
- Receive written prescription or refill requests and verify that information is complete and accurate. Answer telephones, responding to questions or requests. Establish or maintain patient profiles, including lists of medications taken by individual patients. Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information. Prepare and process medical insurance claim forms and records.
Customer Service Lead
VERIZON
Wentzville, MO
05.2000 - 10.2001
- Offer specific training programs to help workers maintain or improve job skills. Develop alternative training methods if expected improvements are not seen. Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials. Attend meetings or seminars to obtain information for use in training programs or to inform management of training program status.
Education
No Degree - Healthcare Certifications
MedCerts
Livonia, MI11-2025
English
LINCOLN UNIVERSITY
Jefferson City, MO08-1991
High School Diploma -
ALTON HIGH
Alton, IL06-1989
Skills
- Phlebotomy Certified
- Pharmacy Technician trained
- Skilled in Excel and Microsoft typing 35 WPM
- Certified Medical Administrative Assistant
- Certified Billing and Coding CPC
- Insurance verification
- Human Anatomy Medical Terminology
- EHR
- Insurance verification
- HIPPA compliance
- Scheduling
- Data Entry
- Answering Multi-line phone system
- Payment Processing
- Front end Revenue Cycle
Timeline
Office Coordinator
BJC Hospital
12.2025 - Current
Patient Access Representative
OSF St. Anthony Health Care System
11.2023 - Current
Lab Assistant
OSF Saint Anthony's
12.2021 - Current
Phlebotomist
St. Anthony's Hospital
07.2021 - Current
Quality Inspection
Hanley Industries Inc
05.2019 - 08.2020
Assembly, Packer
Imperial Manufacturing
07.2017 - 09.2018
Customer Service Representative
CASEYS GENERAL STORE
09.2014 - 08.2016
Customer Service
AMERICAN WATER
06.2008 - 01.2011
Customer Service Rep
RXPROHEALTH
10.2005 - 11.2006
Customer Service Lead
VERIZON
05.2000 - 10.2001
No Degree - Healthcare Certifications
MedCerts
English
LINCOLN UNIVERSITY
High School Diploma -
ALTON HIGH