Year of professional experience
Alicia Johnston
Bulla Gap,TN
Summary
Organized and adaptable individual with a background in child care and telemarketing. Proficient in time management and maintaining schedules. Looking to apply strong communication and problem-solving skills to ensure positive outcomes in dynamic environments.
Overview
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Work History
Babysitter
Jennifer Cutter
Syracuse, New York
01.2001 - 01.2002
- Supervised children during structured activities and playtime, ensuring engaging experiences.
- Prepared nutritious meals and snacks to support children's health.
- Ensured safe environments through vigilant monitoring of children's activities.
- Communicated effectively with parents to address children's needs and routines.
- Organized engaging games to promote social skills and interaction.
- Communicated effectively with parents about children's needs and routines.
- Maintained cleanliness in play areas and children's spaces.
- Responsibly watched children while parents were out.
- Assisting with meals, snacks, and bedtime routines for the children.
- Maintaining a positive attitude while being patient and understanding with the children.
- Completing light housekeeping tasks such as tidying up toys and books.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Monitored children's safety and well-being to prevent accidents and falls.
- Establishing trust through consistent communication with both parents and kids.
- Remaining alert at all times while caring for multiple children simultaneously.
- Communicated with parents about daily activities and any concerning behaviors.
- Engaging in age-appropriate activities like reading stories or playing games.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Organized various activities, games, crafts and outings to keep children entertained.
- Enforced rules to teach good manners and maintain safe environment.
- Teaching good manners by setting clear expectations for behavior in various settings.
- Encouraging healthy physical activity by taking walks together or playing games outside.
- Used organization and time management skills to multitask and keep children on set schedules.
- Using problem-solving skills to anticipate potential issues before they arise.
- Read stories and played alphabet games to promote early literacy.
Telemarketer
New York Homeowners Construction
Syracuse, New York
03.2001 - 08.2001
- Conducted outbound calls to homeowners for construction service promotions.
- Maintained accurate records of customer interactions.
- Collaborated with team members to refine sales scripts and strategies.
- Addressed customer inquiries and provided information about construction services.
- Scheduled follow-up calls to nurture leads and build relationships.
- Participated in team meetings to share insights and improve outreach efforts.
- Provided product information, answered questions, and offered solutions to customer inquiries.
- Developed relationships with customers to increase sales opportunities.
- Maintained and recorded customer information in database.
- Initiated outbound calls to prospective clients using scripts.
- Maintained up-to-date knowledge of company products and services.
- Greeted customers in a friendly, professional manner on the phone.
- Consistently met daily, weekly, monthly call quotas set forth by management team.
- Resolved customer complaints promptly and professionally.
Education
Associate of Science - Medical Coding And Reimbursement
Bryant & Stratton College
NY10-2026
Skills
- Medical coding
- Data entry
- Customer service
- Effective communication
- Conflict resolution
- Time management
- Organized scheduling
- Attention to detail
- Positive and professional
- Discipline
- Strong work ethic
- Patience and empathy
- Dependability
- Creative problem solving
- Personable nature
- Follows directions
- Administering medicines
- Light housekeeping
- Flexible scheduling
- Professionalism and discretion
- Problem-solving
- Routine management
- Positive reinforcement
- Clear communication
- Critical thinking
- Active listening
- Activity planning
- Potty training assistance
- Housekeeping
- Schedule management
- Adaptability and resilience
Timeline
Telemarketer
New York Homeowners Construction
03.2001 - 08.2001
Babysitter
Jennifer Cutter
01.2001 - 01.2002
Associate of Science - Medical Coding And Reimbursement
Bryant & Stratton College