Alicia Jones
Laurel,MT
Summary
Offering deep understanding of human behavior and strong desire to make difference in people's lives. Brings ability to quickly learn and apply social work principles and effective communication skills. Ready to use and develop problem-solving and interpersonal skills in the human and social service role.
Overview
17
17
years of professional experience
Work History
Child Protection Specialist/Supervisory Specialist
Child and Family Services Division
Billings, MT; Glendive/Sidney, MT
06.2022 - 09.2024
- Increased efficiency in case management through diligent organization, documentation, and timely follow-up on assigned cases.
- Contributed to a supportive work environment by mentoring new staff members and sharing best practices among colleagues.
- Improved child safety by conducting thorough assessments and implementing effective intervention plans while collaborating with other departments to achieve organizational goals and foster teamwork across multi-disciplinaries.
- Supported children''s emotional well-being by providing trauma-informed care and connecting them with appropriate mental health resources.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Identify appropriate resources, recommendations, and referrals to support needs specific to each child and family unit
- Maintained detailed case histories, metrics and reports to meet strict standards. Ensured thorough documentation and communication measures while providing intervention means as deemed necessary through safety plans, Family Functioning Assessments, and Affidavits.
- Participated in professional development opportunities to stay current on trends within the field of child protection, enhancing overall effectiveness.
- Enhanced communication between agencies by establishing clear protocols and maintaining regular contact with relevant stakeholders.
- Aided in the prevention of child maltreatment through community outreach, public education campaigns, and advocacy efforts.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Utilized Montana Code Annotated, Administrative Rule, and observed and applied various Legislative policies to daily functions.
- Daily use of MFSIS, CAPS, DocGen platforms as well as Microsoft Teams, Excel, and Word.
Domestic Violence Instructor/Group Facilitator & Nurturing Parenting Instructor
Angela’s Piazza
Billings, MT
05.2021 - 12.2021
- Facilitated and led domestic violence classes for victims of abuse in12-week rotations.
- Facilitated domestic violence support groups and assisted in making connections to resources based on client needs, weekly.
- Certified Nurturing Parenting Instructor; taught Nurturing Parenting classes in14-week rotations.
- Tracked participants' progress, frequently checking in with struggling individuals and identifying root causes of problems.
- Assisted women in crisis with support for mental, physical, and emotional needs.
- Attended weekly staff meetings and participate in various volunteer services within the organization.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
Client Advocate
HRDC-7
Billings, MT
11.2020 - 03.2021
- Pathways TANF Post Employment and Training Client Advocate that assisted with enrollment of TANF Cash Assistance Program while offering support and direction for self-sufficiency.
- Evaluated performance metrics regularly, identifying areas for improvement and implementing necessary changes for better results.
- Educated clients on available wellness service resources and guided each through process to achieve desired outcomes more efficiently.
- Utilized motivational interviewing to identify goals and ambivalence toward change towards desired outcome for clients.
- Managed a diverse portfolio of clients, tailoring advocacy strategies to suit individual needs and preferences.
- Daily use of CHIMES, ESW, Outlook, Access, Notepad, and Excel
Care Manager
RiverStone Health Clinic
Billings, MT
03.2019 - 11.2020
- Community Health Clinic Team Member; Patient Access Specialist and Care Coordinator.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Assisted providers and medical community organizations with patient centered care; connecting resources tailored to specific patient needs.
- Maintained detailed records in compliance with agency standards and regulations.
- Implemented evidence-based interventions for diverse populations, supporting culturally competent care delivery practices.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Streamlined care coordination processes, resulting in timely referrals and access to appropriate resources.
- Maintained up-to-date knowledge of community resources by networking with local organizations and attending professional development opportunities.
- Daily use of ECW, Skype/Lync, OneNote, Sharepoint and Excel.
- Completed DISC, ROCT, Arbinger, MOAB, CAC certification, CCP certification and additional courses within the parameters of direct care.
State Farm Team Member
State Farm Insurance
12.2018 - 02.2019
- State Farm Agent Team Member; LSA-4 Property and Casualty Insurance License with the state of Montana Insurance Commissioner.
- Assisted with customer service needs pertaining to different insurance programs and policies available.
- Daily use of different workstation portals including NECHO, ABS, Skype, Cysco, and different platforms for efficient customer service delivery means.
- Responsible for Digital Marketing means and profile information for M1, Agent Microsite, Electronic Library, Facebook, LinkedIn, and Twitter.
Scheduler/ Program Manager/ Direct Care Staff
New Day, Inc.
Billings, MT
07.2018 - 12.2018
- Program Director for III.5 Program- pertaining to troubled youth with co-occurring mental diagnosis and chemical dependency issues.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Generated weekly and monthly reports for clients to help determine treatment team measures and approaches.
- Evaluated and assisted in training means for new hire and continual education for staff based on state regulations.
- Assisted in working in the group homes, covering shifts as needed to maintain staff ratio.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- CPR/First Aid and Crisis Prevention Intervention Certifications and Medication Certified.
Barista/ Shift Leader/ Assistant Manager
City Brew
08.2012 - 03.2018
- Customer service-based focus in a fast paced, team focused, working environment
- Money handling and maneuvering with IberQS till systems
- Responsible for daily deposits, change orders, as well as product/inventory ordering and rotation
- Knowledge with policies, procedures, and products while participating in monthly conference calls and assessments based on locations and needs
- Assisted with product knowledge and training measures for other staff and locations
Direct Care Counselor/ Program Manager
Excel Group Home
Billings, MT
10.2007 - 04.2017
- Direct Care Counselor in a therapeutic group home setting for male juvenile sexual offenders and those with mental/emotional disturbances.
- CPR/First Aid and Crisis Prevention Intervention Certifications.
- Assisted in documentation of medication administration, behaviors, and interactions per youth daily and maintained direct supervision of youth and staff.
- Provided crisis intervention as needed, utilizing de-escalation techniques to maintain a safe environment for all involved parties.
- Assisted in generating weekly and monthly reports used to be submitted for proper placement and approaches for continued care and treatment compliance.
- Completed basic administrative duties, ordering and overall functionality of the milieu and unit.
- Provided timely and accurate feedback to supervisors regarding client progress, allowing for informed decision-making in regards to case management strategies.
- Increased client engagement by consistently offering opportunities for recreation, skill-building activities, and social interaction within the facility or community setting.
- Enhanced client well-being by developing individualized care plans and implementing customized interventions.
Peer Mentor
Student Opportunity Services- TRIO MSU-Billing
09.2012 - 12.2015
- Assisted both traditional and non-traditional students to address needs on a personal level while attending college full-time
- Provided knowledge and access to different resources throughout the community that was appropriate to each circumstance and need
- Completed documentation and required amount of contact hours to students per semester, including outreaching and follow-up to comply with Federal Grant requirements
Education
Master’s Program - Health & Human Service Administration
Saint Mary’s University- Minnesota
Winona, Minnesota12.2024
Bachelor’s Degree - Health & Human Promotion/ Health & Wellness
MSU Billings
Billings, Montana12.2016
Skills
- Mental health and substance abuse awareness
- Professional boundaries
- Compliance
- Assessment skills
- Trauma-informed care
- Teamwork and collaboration
- Problem-solving abilities
- Time management
- Excellent communication
- Organizational skills
Timeline
Child Protection Specialist/Supervisory Specialist
Child and Family Services Division
06.2022 - 09.2024
Domestic Violence Instructor/Group Facilitator & Nurturing Parenting Instructor
Angela’s Piazza
05.2021 - 12.2021
Client Advocate
HRDC-7
11.2020 - 03.2021
Care Manager
RiverStone Health Clinic
03.2019 - 11.2020
State Farm Team Member
State Farm Insurance
12.2018 - 02.2019
Scheduler/ Program Manager/ Direct Care Staff
New Day, Inc.
07.2018 - 12.2018
Peer Mentor
Student Opportunity Services- TRIO MSU-Billing
09.2012 - 12.2015
Barista/ Shift Leader/ Assistant Manager
City Brew
08.2012 - 03.2018
Direct Care Counselor/ Program Manager
Excel Group Home
10.2007 - 04.2017
Bachelor’s Degree - Health & Human Promotion/ Health & Wellness
MSU Billings
Master’s Program - Health & Human Service Administration
Saint Mary’s University- Minnesota