Alicia Jones
Liberty Township,OH
Summary
Experienced operations professional in the education industry with a proven track record of optimizing processes and achieving operational excellence. Skilled in fostering a collaborative team environment and consistently meeting organizational objectives. Recognized for reliability, adaptability, strong analytical, and problem-solving skills.
Overview
13
13
years of professional experience
Work History
INSTRUCTIONAL AIDE
LAKOTA LOCAL SCHOOLS
08.2024 - Current
- Assisted in developing behavior management strategies, reducing disruptive behaviors and promoting a positive learning environment.
- Provided one-on-one assistance to students with special needs, reinforcing concepts taught during class time and helping them build confidence in their abilities.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Participated in professional development opportunities to stay current on best practices within the field of special education.
- Helped with feeding and daily living skills to support physical and emotional well-being.
- Documented behaviors, implemented interventions, and treatment results.
- Assisted teachers and worked individually with students with special needs, helping each navigate the education system.
SENIOR OPERATIONS MANAGER
LIFETOUCH
10.2022 - 04.2023
- Lead a team of employees as the Preschool Operations Manager for the Midwestern region of the United States, across 14 states.
- Lead the area operations functions i.e., sales support, production, staff, and budget.
- Managed the operations schedule, performance, and payroll while monitoring budgeted labor costs to ensure cost-effective production
- Set and executed operational plans for seasonal readiness
- Communicated and served preschools regarding picture day planning and preparation
- Overseeing that all pre and post Picture Day production and operations processes are consistently and accurately performed to enable perfect Picture Day execution by Photography
- Ensure employees understand operational metrics
- Coordinated and conducted operations staff meetings regularly to provide area updates, engage employees, and discuss performance against metrics (wins and opportunities), etc.
- Partnered with Area leadership team to ensure the entire area is aligned on processes and procedures, as well as identifying opportunities to strengthen area performance and implement improvement initiatives
- Recruited, hired, and trained, employees, per company guidelines and processes, to build and maintain a high performing team
- Received operational excellence accolades for the entire region meeting key metrics
CENTER DIRECTOR
THE CHILDREN'S HOUSE, MONTESSORI
04.2016 - 02.2021
- Developed a marketing and sales strategy to target specific businesses in the area and I was able to increase enrollment by 49%
- Managed center budget for optimal resource allocation and financial stability.
- Cultivated and strengthened relationships with children and families.
- Lead the center to achieve a SUTQ star rating by leading all staff in process improvements that promote high quality learning
- Promoted positive company image and established reputation as provider of choice for educational programs in greater community.
- Developed strong community relationships to support center programs and initiatives.
- Oversaw daily operations, streamlining processes for increased efficiency and effectiveness.
PREKINDERGARTEN TEACHER
KINDERCARE LEARNING CENTERS
05.2012 - 02.2016
- Improved student engagement by incorporating hands-on activities and visual aids into lessons.
- Designed assessments that measured student progress towards meeting curriculum goals, informing future instructional decisions.
- Established a positive classroom environment that promoted respect, inclusion, and cooperation among students.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Consistently met or exceeded state standards for Pre-Kindergarten education through effective lesson planning and delivery.
Education
Master of Business Administration -
Xavier University
05-2018
Bachelor of Arts - Psychology
Kentucky State University
05-2004
Skills
- Strategic leadership
- Understanding diverse perspectives
- Strategic and analytical thinking
- Problem Solving
- Conflict Resolution
- Interpersonal communication skills
Timeline
INSTRUCTIONAL AIDE
LAKOTA LOCAL SCHOOLS
08.2024 - Current
SENIOR OPERATIONS MANAGER
LIFETOUCH
10.2022 - 04.2023
CENTER DIRECTOR
THE CHILDREN'S HOUSE, MONTESSORI
04.2016 - 02.2021
PREKINDERGARTEN TEACHER
KINDERCARE LEARNING CENTERS
05.2012 - 02.2016
Master of Business Administration -
Xavier University
Bachelor of Arts - Psychology
Kentucky State University
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