Luis E Rodriguez

• Developed strong relationships with parents through attentive listening and prompt resolution of concerns.
• Greeted incoming families professionally and provided friendly, knowledgeable assistance.
• Answered incoming calls, directing families to individuals addressing specific needs.
• Handled complaints and questions, and re-directed calls to other team members.
• Acted as first point of contact and set appointments for families enrolling students
• Verified addresses & updated information if needed
• Helped Hispanic families enrolling children in Spanish

International Sales Manager for South America & Caribbean

• Traveled from Cincinnati to South America & Caribbean to reach customers in international markets.
• Developed relationships with clients and potential clients to improve business growth.
• Collaborated with Regional Sales Managers to make strategic sales decisions.
• Resolved issues escalated by the manufacturing departments to satisfy customers and increase confidence in product delivery.
• Hired, trained and trained sales personnel for regional distributors

Responsible for all International Sales

• Introduced Chase Doors into Walmart China
• Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
• Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition in International Markets
• Expanded into new markets, conducting thorough market analysis and establishing key local partnerships.
• Secured lucrative partnerships to expand market reach, negotiating favorable terms.