Alicia Jones
Loganville
Summary
Dynamic professional with a proven track record at Team Pest USA, excelling in problem-solving and attention to detail. Successfully coordinated schedules and optimized service delivery, enhancing customer satisfaction. Skilled in managing complex accounts and maintaining accurate records, demonstrating strong organizational abilities and effective communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Builder Division Coordinator
Team Pest USA
Loganville, GA
09.2022 - Current
- •Scheduled termite services for new construction and existing homes and townhomes, ensuring alignment with construction timelines and closing deadlines
- • Created and managed customer and builder accounts in PestPac, maintaining accurate records for services, costs, renewals, monitoring dates, and pricing
- • Prepared baiting agreements for builder Certificates of Occupancy (COs) as well as buyer-required agreements for residential purchases
Schedule Coordinator
Breda Pest Management
10.2021 - 08.2022
- Coordinated daily schedules for pest control technicians, optimizing route efficiency and service delivery
- Managed high-volume communications via phone and email correspondence
- Processes secure credit card payments via phone
Scheduling Coordinator
Kemko Lawn & Tree Services
Loganville, GA
12.2020 - 12.2021
- Coordinated scheduling for service appointments, optimizing technician availability and customer satisfaction.
- Managed calendar systems to streamline operations and enhance communication with team members.
- Assisted in developing efficient routing plans to minimize travel time for field crews.
- Maintained accurate records of service requests and follow-ups to ensure accountability.
Education
High School Diploma -
South Gwinnett High School
Snellville, GA05.2004
Skills
Problem-solving
Attention to detail
Following instructions
Frame and component building
Certification
Registered in Pest Control
Computer programs: ServSuite, SA5, PestPac
I am skilled in the following computer programs, SerSuite, SA5, and PestPac
Timeline
Builder Division Coordinator
Team Pest USA
09.2022 - Current
Schedule Coordinator
Breda Pest Management
10.2021 - 08.2022
Scheduling Coordinator
Kemko Lawn & Tree Services
12.2020 - 12.2021
High School Diploma -
South Gwinnett High School