Alicia J. Rosas
Yuma,USA
Summary
Dynamic and experienced professional with a strong background in food service and retail management. Proven track record in enhancing customer satisfaction and operational efficiency. Skilled in team leadership, menu development, and inventory management. Relocating to Salem, OR, and seeking opportunities to contribute to a thriving establishment.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Bartender/Restaurant Server
River City Grill
Yuma
10.2025 - 09.2026
- Provided excellent customer service in a fast-paced dining environment.
- Engaged customers in conversation to enhance their overall dining experience and foster return visits.
- Mixed cocktails and crafted unique drink specials that catered to diverse clientele preferences.
- Prepared and served beverages to meet customer preferences.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Ensured smooth bar operations by efficiently managing opening and closing procedures.
- Trained new bartenders on drink recipes and bar operations standards.
- Ensured compliance with age regulations by checking IDs before serving drinks.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Reconciled daily cash registers and generated accurate sales reports, ensuring financial accountability for management.
Assistant Kitchen Manager
Pour Behavior
Yuma, Arizona
06.2024 - 08.2025
- Supervised daily kitchen operations and ensured compliance with health regulations.
- Trained and mentored kitchen staff on food preparation techniques and safety standards.
- Developed weekly menus focusing on seasonal ingredients and customer preferences.
- Collaborated with front-of-house staff to enhance overall dining experience.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Inspected equipment regularly to identify necessary repairs or replacements.
Lead Budtender - Management Role
JARS Cannabis Dispensary
Somerton, Arizona
05.2023 - 06.2024
- Supervised daily operations of cannabis dispensary staff and inventory management.
- Trained new budtenders on proper customer service, product knowledge, and store policies and procedures.
- Guided customers through product selection, providing detailed information and recommendations.
- Assisted customers in selecting the most appropriate strain for their individual needs.
- Provided exceptional customer service by responding to inquiries, resolving complaints, and addressing special requests in a timely manner.
- Resolved customer inquiries and concerns, ensuring satisfaction and loyalty.
- Conducted regular team meetings to align on updates and implement actionable improvements in service delivery.
- Collaborated with management to create promotional strategies that effectively introduced new products to customers.
- Implemented effective inventory control practices to ensure product availability.
- Analyzed customer feedback surveys to pinpoint specific areas for enhancing store operations and customer satisfaction.
- Ensured compliance with all state regulations regarding the sale of cannabis products.
Busser & Server
River City Grill
Yuma, Arizona
05.2023 - 06.2024
- Expedited food to tables to assist servers during busy periods.
- Delivered food and beverages to tables, supporting servers in maintaining timely service.
- Monitored dining area for guest needs and requests actively.
- Cleared tables swiftly between courses to ensure seamless dining experience.
- Greeted customers and answered questions about menu items.
- Provided exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders promptly and accurately.
- Handled cash transactions and processed payments efficiently.
- Resolved customer complaints with professionalism and courtesy.
- Recommended menu items tailored to guest preferences, enhancing overall dining satisfaction.
- Assisted in the preparation of large parties and special events to ensure smooth service.
- Restocked kitchen supplies to ensure operational efficiency.
- Stocked ice buckets, water pitchers, and wine glasses to ensure availability.
Retail Sales Associate
Burlington Coat Factory Distribution Center
Yuma, AZ
05.2023 - 08.2023
- Collaborated with team members on special projects, such as storewide markdowns, promotional events, and changing store layouts.
- Identified slow-moving or obsolete items that required markdowns or removal from the shelves.
- Executed markdowns in a timely manner, according to established procedures, as directed by management.
- Displayed merchandise in an attractive manner at retail outlets.
- Recommended retail products that could be used at home for maintenance purposes.
Associate Manager
Cracker Barrel Old Country Store
Yuma, Arizona
01.2021 - 12.2022
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Coordinated team schedules to optimize workforce productivity during peak hours.
- Managed inventory levels, placing orders to maintain stock availability.
- Implemented operational improvements to streamline processes, enhancing service speed.
- Resolved customer complaints promptly, ensuring a positive dining experience.
- Trained new staff on company policies and customer interaction standards.
- Facilitated the development of staff by providing training, coaching, and feedback.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Prioritized and delegated tasks for efficient completion within team environment.
- Analyzed financial data to identify trends, informing strategic decisions for operational enhancements.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Monitored compliance with health and safety regulations throughout the store.
Kitchen Manager
Cracker Barrel Old Country Store
Yuma, Arizona
01.2019 - 12.2020
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Supervised kitchen staff to ensure efficient food preparation and service.
- Developed schedules for kitchen team to enhance workflow and ensure adequate coverage during peak hours.
- Trained new employees on food safety standards and cooking techniques.
- Managed inventory levels and ordered supplies to ensure consistent availability of ingredients.
- Enforced health regulations and cleanliness standards in kitchen operations.
- Implemented procedures to minimize waste and enhance food quality throughout preparation and service.
- Collaborated with front-of-house staff to enhance guest experience during meals.
- Established quality standards for kitchen operations to enhance food safety and service.
- Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
- Maintained accurate records of food costs, labor costs, waste management and other related expenses.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Inspected equipment regularly to identify necessary repairs or replacements.
- Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
- Ensured compliance with all applicable local, state and federal laws governing food service operations.
- Utilized various preparation and cooking methods to create menu items in accordance with recipes.
Catering, Baker
Self-Employed, Arizona Western College
Yuma, Arizona
12.2013 - 04.2019
- Coordinated with clients to plan and execute event setups for weddings and gatherings of up to 200 guests, providing tailored quotes, personalized menus, and hand-crafted adornments to ensure memorable experiences.
- Baked, decorated, and packed wedding cakes, quinceañera cakes, and individual/mini cakes, fully furnished dessert tables. Made floral arrangements upon request.
- While in college, hosted themed dinners in culinary class that continually sold out, led by chefs, did tableside acts, shared food knowledge, served as a sous chef, and built networking and social events.
- Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
- Operated ovens and other equipment to bake products according to established recipes.
- Created attractive dessert trays for catering events.
- Consulted with customers to determine specific bakery item requests and processed their orders.
- Provided customer service by answering questions about menu items or taking orders from customers.
- Systematically updated stock inventory to preserve the freshness of baked goods.
- Created innovative recipes to expand product offerings, enhancing customer satisfaction and attracting new clientele.
- While in college, hosted themed dinners in culinary class that continually sold out, led by chefs, did tableside acts, shared food knowledge, served as a sous chef, and built networking and social events.
- Ensured compliance with food safety regulations throughout baking operations.
Hostess, Grill Cook, Prep Cook, Backup Cook, Server, Dishwasher, Night Maintenance
Cracker Barrel Old Country Store
12.2015 - 12.2018
- Interacted with guests entering the restaurant, enhancing social and problem-solving skills. Anticipated guest needs and collected information to efficiently seat them according to accessibility requirements. Trained new hosts on floor plans and hosting principles.
- Grill Cook: Ensured order accuracy by following recipe guidelines and maintaining food safety procedures. Scanned tickets and prioritized timely food delivery while adhering to sanitation protocols. Promoted to Lead Trainer within a year, sharing knowledge of efficient kitchen operations.
- Grill Cook: In this position order accuracy was accumulated, recipe right programs were followed, serve safe and food safety procedures were always in place and met. Scanning tickets and getting them out in an orderly fashion was a must. Time maintenance and sanitation were extremely important and implemented daily. Became a Lead Trainer in this position within a year for working it.
- Dishwasher/ Night Maintenance: This position helped me to be aware of any health code violations within the establishment considering that NSF audits were conducted in a quarterly time fashion, sanitation programs were learned, and handyman like skills were formed with fixing equipment within the facility.
- Server: Heightened attentiveness and decision-making skills to address guest needs during peak times. Anticipated and resolved bottlenecks proactively while supporting team members to maintain service efficiency.
Education
Associate of Arts - Culinary Arts, Psychology
Arizona Western College
Yuma, AZHigh School Diploma -
Kofa High School
Yuma, AZAssociate of Arts - Linguistics
Arizona Western College
Yuma, AZSkills
- Customer engagement
- Team collaboration
- Communication strategy
- Food safety
- Sanitation compliance
- Menu development
- Inventory management
- Kitchen operations
- Staff training
- Cocktail Creation
- POS Systems
- Event Planning
- Vendor Relations
- Conflict Resolution
References
References available upon request.
Certification
- Food Handlers card
Languages
- Spanish
- English
Timeline
Bartender/Restaurant Server
River City Grill
10.2025 - 09.2026
Assistant Kitchen Manager
Pour Behavior
06.2024 - 08.2025
Lead Budtender - Management Role
JARS Cannabis Dispensary
05.2023 - 06.2024
Busser & Server
River City Grill
05.2023 - 06.2024
Retail Sales Associate
Burlington Coat Factory Distribution Center
05.2023 - 08.2023
Associate Manager
Cracker Barrel Old Country Store
01.2021 - 12.2022
Kitchen Manager
Cracker Barrel Old Country Store
01.2019 - 12.2020
Hostess, Grill Cook, Prep Cook, Backup Cook, Server, Dishwasher, Night Maintenance
Cracker Barrel Old Country Store
12.2015 - 12.2018
Catering, Baker
Self-Employed, Arizona Western College
12.2013 - 04.2019
Associate of Arts - Culinary Arts, Psychology
Arizona Western College
High School Diploma -
Kofa High School
Associate of Arts - Linguistics
Arizona Western College