Alicia June
Marquette,MI
Summary
Driven and licensed cosmetologist with a proven track record in salon management and customer satisfaction, honed at Ulta and through self-employment. Excels in precision hair cutting and fostering friendly communication, significantly enhancing client retention. Demonstrates exceptional scheduling and social skills, ensuring operational excellence and a positive customer experience.
Overview
13
13
years of professional experience
Work History
CNA
Portage Pointe
Hancock, MI
01.2012 - 07.2014
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
Cosmetologist
Self Employed Services
Marquette, MI
10.2023 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Used social media platforms to promote salon and services.
Cosmetologist
Self Employed Services
Marquette, MI
02.2020 - 10.2023
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
Salon Manager
Ulta
Marquette, MI
02.2017 - 02.2020
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon''s success.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
Education
Nursing
Northern Michigan University
Marquette, MICosmetology License - Cosmetology
Renaissance Academy of Beauty
Escanaba, MI02.2016
Skills
- Social skills
- Friendly Communication
- Active Listening
- Licensed Cosmetologist
- Scheduling appointments
- Clear Communication
- Hair Styling
- Continuing education
- Sales and Upselling
- Cosmetology
- Precision Hair Cutting
- Salon Management
- Body Mechanics
- Payment processing expertise
Timeline
Cosmetologist
Self Employed Services
10.2023 - Current
Cosmetologist
Self Employed Services
02.2020 - 10.2023
Salon Manager
Ulta
02.2017 - 02.2020
CNA
Portage Pointe
01.2012 - 07.2014
Nursing
Northern Michigan University
Cosmetology License - Cosmetology
Renaissance Academy of Beauty