Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alicia Keeling

Beckley

Summary

Experienced in navigating the complexities of health insurance policies and regulations, leveraging strong communication and advisory skills to effectively guide clients through the plan selection process. Expertise extends to ensuring policy compliance and adeptly managing client relationships, ultimately delivering exceptional service and support in the healthcare industry.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Health Plan One
01.2025 - Current
  • Qualifying customers for Medicare or ACA plans
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Licensed Health Insurance Agent

Integrity Marketing Group
08.2024 - 12.2024
  • Identifies prospective clients through leads and referrals.
  • Schedules client meetings.
  • Performs follow-up calls as needed.
  • Advises on insurance coverage.
  • Conducts periodic policy reviews.
  • Prepares insurance proposals.
  • Completes requirements and submits to underwriters.

Insurance Agent

Bloom Insurance Company
03.2024 - 05.2024
  • Developed and maintained relationships with key customers to ensure sales and customer satisfaction.
  • Identified new business opportunities through market research, cold calling, networking, and referrals.
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.
  • Educated customers on the importance of maintaining adequate insurance coverage.
  • Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.

Licensed Health Insurance Agent

Integrity Marketing Group
09.2022 - 10.2023
  • Identifies prospective clients through leads and referrals.
  • Schedules client meetings.
  • Performs follow-up calls as needed.
  • Advises on insurance coverage.
  • Conducts periodic policy reviews.
  • Prepares insurance proposals.
  • Completes requirements and submits to underwriters.

Licensed Health Insurance Agent

TZ Insurance Solutions LLC
06.2021 - 01.2022
  • Identifies prospective clients through leads and referrals.
  • Schedules client meetings.
  • Performs follow-up calls as needed.
  • Advises on insurance coverage.
  • Conducts periodic policy reviews.
  • Prepares insurance proposals.
  • Completes requirements and submits to underwriters.

Education

Associate's degree - Business

Strayer University
Teays Valley, WV

Technical school - Medical Assisting

New River Community and Technical College
Beckley, WV
07.2016

Skills

  • Salesforce
  • Computer skills
  • Microsoft Office
  • Time management
  • Work form Home
  • Medical terminology
  • Computer literacy
  • Medicare
  • Microsoft Excel
  • Insurance Sales
  • VPN
  • Upselling
  • Conflict management
  • HIPAA
  • Slack
  • Call center
  • Microsoft Outlook
  • Customer service
  • Medical transcription
  • Insurance verification

Certification

  • Licensed Health Insurance Agent
  • Insurance Producer License
  • Health Insurance License

Timeline

Customer Service Representative

Health Plan One
01.2025 - Current

Licensed Health Insurance Agent

Integrity Marketing Group
08.2024 - 12.2024

Insurance Agent

Bloom Insurance Company
03.2024 - 05.2024

Licensed Health Insurance Agent

Integrity Marketing Group
09.2022 - 10.2023

Licensed Health Insurance Agent

TZ Insurance Solutions LLC
06.2021 - 01.2022

Technical school - Medical Assisting

New River Community and Technical College

Associate's degree - Business

Strayer University

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