DEVIKA DEBBIE BHEECHAM
EXECUTIVE OPERATIONS LEADER
Port Saint Lucie,FL
Summary
Strategic leader with 20+ years of experience driving operational excellence across customer service, healthcare, and education sectors. Expert in leading cross-functional teams, managing programs, and aligning operations to organizational growth. Strong background in CRM systems, budgeting, compliance, and client success. Proven record in launching, scaling, and optimizing service-driven organizations.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Toll Brothers
Boca Raton, Florida
04.2022 - 11.2025
- Delivered high-touch service for Fortune 500 clients, maintaining 98% satisfaction
- Reduced repeat issues by 30% via effective escalation handling
- Managed CRM data with 99% accuracy, improving workflows and SLAs
President / Founder
ClearView Residential Treatment Facility
Pompano Beach, Florida
09.2009 - 04.2022
- Built and scaled a behavioral health facility to $2M revenue
- Led 40+ staff, secured $1M+ in funding, and ensured 97% compliance
- Developed SOPs to improve care delivery and operational oversight
- Managed over 200 individuals teaching them to accumulated into society.
Director / Administrator
Tara’s Home
Fort Lauderdale , Florida
01.2006 - 01.2009
- Oversaw daily ops and team performance for assisted living care
- Achieved clean audits by improving process compliance and staff training
- Enhanced communication among departments to foster collaboration and improve overall efficiency.
- Streamlined administrative processes by implementing efficient filing and record-keeping systems.
Office Manager
Keiser University
Fort Lauderdale, Florida
01.2003 - 01.2005
- Managed admin workflows, budgets, and performance processes
- Enhanced efficiency through new policies and procedural systems
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Education
MBA - Accounting
Louisiana State University
New Orleans, LA03.2026
BS - Business Admin & HR
Keiser College
Fort Lauderdale, FL08.2006
AA - Health Services Admin
Keiser College
Fort Lauderdale04.2003
Skills
- Strategic Planning
- Operations Management
- CRM (Salesforce, HubSpot)
- Program Leadership
- Budget Oversight
- Compliance & QA
- Team Development
- Customer Experience
- Cross-Functional Collaboration
- Salesforce
- HubSpot
- Microsoft Office
- Zoom
- Freshdesk
- Google Workspace
Timeline
Customer Service Representative
Toll Brothers
04.2022 - 11.2025
President / Founder
ClearView Residential Treatment Facility
09.2009 - 04.2022
Director / Administrator
Tara’s Home
01.2006 - 01.2009
Office Manager
Keiser University
01.2003 - 01.2005
MBA - Accounting
Louisiana State University
BS - Business Admin & HR
Keiser College
AA - Health Services Admin
Keiser College