Motivated professional offering proficiency in data entry combined with strong analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Publix
01.2020 - 01.2021
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Social Media Manager
Personal Business
03.2020 - 01.2021
Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Designed and implemented social media strategies to align with business goals.
Developed marketing content such as blogs, promotional materials, and advertisements for social media.
Developed and managed content calendars for each platform to establish timely and relevant posts.
Student
Georgia Southern
08.2022 - 05.2023
Worked in team environment to maintain high levels of productivity.
Brought new perspectives to classroom discussions with materials found during independent research.
Helped fellow classmates succeed by tutoring when requested.
Took extensive notes to document lessons and further solidify learning objectives.
Participated in lecture classes and asked compelling questions to further solidify learning.
Formed study groups to support exam preparation.
Teacher's Assistant
Primrose Schools
01.2021 - Current
Planned and maintained age-appropriate curriculum
Made sure all assessments were current and up to date
Strategized learning plans for specific children with learning difficulties
Used proper sanitizing techniques for toys, surfaces, and equipment.
Helped with grading assignments and tests, providing constructive feedback to students based on results.
Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Youth Leader
01.2018 - 01.2020
Encouraged youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.
Provided guidance and support to youth in developing positive self-image and thriving personal relationships.
Mentored and coached youth in developing communication, problem-solving and decision-making skills.
Assisted youth in recognizing strengths and weaknesses, and guided development of personal and professional goals.
Babysitter
01.2021 - 12.2021
Played games, worked on puzzles, and read books to young children.
Communicated positively with children and guardians.
Organized and cleaned home after activities by picking up toys and straightening up play room.
Prepared healthy, age-appropriate snacks and meals.
Communicated with parents regarding children's progress and development, raising any issues.
Customer Service Representative/Retention Customer Service Representative at AT&TCustomer Service Representative/Retention Customer Service Representative at AT&T