Karen Bedolla
McAllen,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Rio Grande Pak Foods LTD
10.2025 - 02.2026
- Handling all incoming calls and inquiries
- Taking orders for current customers and new customers inquiring on product information
- Consists of filling out daily excel inventory reports
- Responding and sending out emails, opening new accounts, scanning and filing documents
- Handling the registers and keeping account of cash received for the day
Receptionist/Service Cashier
Charles Clark Chevrolet
10.2024 - 10.2025
- Handled incoming calls, emails, and mail; directed inquiries to appropriate personnel or provided necessary information
- Performed general administrative tasks including photocopying documents, scanning files, faxing paperwork
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
- Responsibility of handling the register and keeping track of money made for the day and money received for every service order throughout the day
- Following up with customers regarding receiving parts for services
- Following up with customers for missed service appointments and rescheduling.
Front of House Team Member
Chick-fil-A Restaurants
09.2023 - 07.2024
- Provided fast and friendly service to customers, ensuring a positive dining experience
- Efficiently took customer orders and accurately entered them into the POS system
- Maintained cleanliness of work area, including wiping down counters, tables, and equipment
- Managed cash transactions with accuracy and integrity, handling large volumes of cash daily
- Closely followed all safety and sanitation procedures to ensure food quality and prevent accidents or injuries
- Collaborated with team members to meet customer needs in a fast-paced environment
- Assisted in training new employees on company policies, procedures, and customer service standards
CSR - Customer Service Representative
The Pizzeria
08.2021 - 11.2021
- Answer phone
- Make pizza delivery
- Cash handling
- Preparing food
Sales Floor Associate
New Wave
02.2021 - 06.2021
- Provided exceptional customer service by assisting customers with product inquiries, locating items, and processing transactions
- Maintained a clean and organized sales floor, ensuring products were properly displayed and shelves were fully stocked
- Managed cash register operations, accurately handling cash transactions and providing correct change to customers
- Performed price checks and updated pricing labels as necessary to reflect current promotions or discounts
- Assisted in receiving shipments of new merchandise, verifying accuracy of deliveries against purchase orders
- SUMMERJOB
Production Worker/ Administrative
Sarati International
05.2018 - 08.2018
- Followed standard operating procedures (SOPs) to ensure product quality and consistency
- Maintained a clean and organized work area, adhering to safety guidelines at all times
- Collaborated with team members to meet daily production targets and deadlines
- Managed the filing system, ensuring documents were properly organized and easily accessible
- Handled incoming calls and directed them to the appropriate department or individual
- Maintained accurate records of employee hours, wages, taxes, and deductions
- SUMMERJOB
Education
High school -
Hanna High School
Brownsville, TX06-2020
Skills
- Accurate record keeping
- Document organization
- Conflict resolution skills
- Client engagement strategies
- Client relationship management
- Cash management
- Proficient in managing multiple tasks
- Customer relationship management
- Office record organization
- Workplace organization management
- Delivery Driver Experience
- Office activity coordination
- Professional phone communication
- Managing customer accounts
- Client email correspondence
- Proficient in multi-line phone operations
Certification
- Food Handler
- Present
- Driver's License
- Food Handler Certification
- ServSafe
Languages
English
Spanish - Fluent
Timeline
Customer Service Representative
Rio Grande Pak Foods LTD
10.2025 - 02.2026
Receptionist/Service Cashier
Charles Clark Chevrolet
10.2024 - 10.2025
Front of House Team Member
Chick-fil-A Restaurants
09.2023 - 07.2024
CSR - Customer Service Representative
The Pizzeria
08.2021 - 11.2021
Sales Floor Associate
New Wave
02.2021 - 06.2021
Production Worker/ Administrative
Sarati International
05.2018 - 08.2018
High school -
Hanna High School