Danielle Johnson
Corsicana,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Attentive and creative professional passionate about helping young children develop emotional, social and educational skills. Familiar with developmentally appropriate activities and experienced by providing nurturing environments conducive to learning. Promote physical, emotional and social health to complement academic progress.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Collin Street Bakery
Corsicana, TX
11.2016 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Help with assisting management with attendance and running the call center floor.
- Greeted visitors, clients and guests in a professional manner.
- Coordinated special projects as assigned by management staff.
- Entered data into databases accurately and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Maintained front desk to provide positive first impression.
- Greeted guests and vendors to assist in navigating space.
Daycare Teacher
Stay & Play Childcare
Corsicana, TX
01.2019 - 08.2020
- Developed lesson plans and activities to engage children in learning.
- Created a positive, nurturing environment for young students.
- Supervised children during meal times, playtime, and other activities.
- Assisted with toilet training and diaper changing when necessary.
- Provided guidance on social development issues such as sharing, following directions.
- Managed record keeping duties such as attendance records and daily reports of individual child activities.
- Communicated regularly with parents regarding their child's progress or behavioral issues.
- Adapted teaching methods based on individual student needs.
- Supervised circle time, free play, outside play, and learning and developmental activities.
- Taught children foundational skills in colors, shapes and letters.
- Read aloud and played alphabet games to encourage early literacy.
- Created and maintained a clean, organized, and stimulating environment conducive to learning.
- Read stories to children and taught painting, drawing, and crafts.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Participated in workshops, trainings and conferences to improve educational skills.
Daycare Teacher
Little red school House
Corsicana, TX
01.2017 - 08.2018
- Developed lesson plans and activities to engage children in learning.
- Created a positive, nurturing environment for young students.
- Supervised children during meal times, playtime, and other activities.
- Assisted with toilet training and diaper changing when necessary.
- Provided guidance on social development issues such as sharing, following directions.
- Managed record keeping duties such as attendance records and daily reports of individual child activities.
- Communicated regularly with parents regarding their child's progress or behavioral issues.
- Adapted teaching methods based on individual student needs.
- Supervised circle time, free play, outside play, and learning and developmental activities.
- Taught children foundational skills in colors, shapes and letters.
- Read aloud and played alphabet games to encourage early literacy.
- Created and maintained a clean, organized, and stimulating environment conducive to learning.
- Read stories to children and taught painting, drawing, and crafts.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Participated in workshops, trainings and conferences to improve educational skills.
Education
High School Diploma -
Corsicana High School
Corsicana, TX06-2015
Skills
- Call center procedures
- Credit card payment processing
- Multi-line phone talent
- Typing proficiency
- Refunds processing
- Exchange coordination
- Opening and closing accounts
- High-energy attitude
- Researching
- Live chat support
- Call center experience
- Refund management
- Recruiting and interviewing
- Team motivation
- Employee engagement
- Positive and cheerful
- Emotionally supportive
- Excellent communication skills
- Active listener
- Exceptional organizational skills
- Efficient under pressure
- Structured activity planning
- Child assessment
- Strong computer skills
- Accurate record keeping
- Reliable
- Schedule creation and maintenance
Affiliations
- Love spending time with family and friends.
- I journal during my downtime, or when I'm needing to vent
- I love to do arts and crafts.
Accomplishments
- I've won Supervisor of the Year for three years.
- Ive won an award for Most Calls.
- I've been employee of the month.
- Got recognized in one of our weekly meetings.
Timeline
Daycare Teacher
Stay & Play Childcare
01.2019 - 08.2020
Daycare Teacher
Little red school House
01.2017 - 08.2018
Customer Service Representative
Collin Street Bakery
11.2016 - Current
High School Diploma -
Corsicana High School
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