Wiley Holloway
Tampa,FL
Summary
Dynamic professional with a proven track record in customer service and account management, notably at Mercedes-Benz of Tampa. Excelled in complaint resolution and customer satisfaction, enhancing loyalty and repeat business. Skilled in Microsoft Excel and fostering safety awareness, achieving significant efficiency improvements. Demonstrated exceptional ability to manage high-stress situations and streamline processes, leading to increased client retention and positive feedback.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Mercedes-Benz of Tampa
02.2020 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Account Management
Robinhood
02.2018 - 03.2020
- Streamlined internal processes for account management resulting in improved efficiency within the department.
- Streamlined internal processes for improved efficiency in account management operations.
- Strengthened client relationships by providing exceptional account management and timely issue resolution.
- Achieved client retention goals through proactive account management and timely policy reviews.
- Established strong relationships with clients by providing exceptional account management services and personalized support.
Light Technician
American Lighting Supply
04.2017 - 02.2018
- Coordinated with other departments such as audio and video teams to ensure seamless integration of all production elements.
- Collaborated with production teams to develop visually striking light displays, elevating show quality.
- Streamlined setup and teardown processes, optimizing efficiency during event preparation.
- Advanced troubleshooting skills enabled quick resolution of potential technical issues, minimizing disruptions during performances.
- Mentored junior light technicians, fostering a collaborative work environment that encouraged professional growth.
Meter Reader
Olameter
07.2016 - 05.2017
- Supported efficient route planning with thorough documentation of meter locations and access points.
- Maintained professional relationships with clients while performing on-site visits, fostering a positive company image.
- Collaborated with team members to troubleshoot complex issues related to meters and data discrepancies.
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Attended safety meetings and took part in safety awareness trainings and programs.
- Enhanced overall efficiency by utilizing handheld devices for quick data entry during site visits.
- Performed regular maintenance checks on meters, ensuring accurate readings and early identification of potential issues.
Education
High School Diploma -
Middletion High School
Tampa, FL06-2016
Skills
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Energy efficiency
- Fixture repair
- Safety measures and policies
- Safety awareness
- Accurate record keeping
- Document interpretation and review
- Billing management
Timeline
Customer Service Representative
Mercedes-Benz of Tampa
02.2020 - 05.2023
Account Management
Robinhood
02.2018 - 03.2020
Light Technician
American Lighting Supply
04.2017 - 02.2018
Meter Reader
Olameter
07.2016 - 05.2017
High School Diploma -
Middletion High School
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