Alicia Kendell
Wilsonville
Summary
I provide exceptional customer service while building loyal relationships with guests and coworkers.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Associate
Paxton Gate
Portland, OR
08.2023 - Current
- Educating guests about conservation, insect collection, taxidermy, wildlife, invasive species, wet specimens, and sustainability in animal preservation.
- Maintained accurate inventory records and conducted regular stock checks to prevent out-of-stock situations
- Assisted Customers with inquiries over the phone
- Managed multiple tasks simultaneously during busy periods while maintaining attention to detail
- Proactively approached customers on the shop floor, offering assistance and personalized recommendations
- Led daily huddles with the store team to communicate goals, provide updates on performance metrics, and motivate employees
Sales Associate/Front Desk
Pistil and Thorn
Bountiful, UT
01.2022 - 12.2022
- Informing and educating guests on Plants and specific care information.
- Providing effective care for product through consistent watering, pruning, and repotting when necessary.
- Performing high quality merchandising and marketing to create attractive displays for customers.
- Extensive knowledge of computerized systems for conducting inventory and sales.
- Identified presence of insects and disease in leaves of plants.
- Entered guest information into the computer
Retail Manager
Barnes and Noble
Farmington, UT
10.2019 - 01.2022
- Creating unique handcrafted drinks and food items.
- Placing and receiving weekly Café order to maintain an abundant menu and inventory.
- Team leader: Delegated tasks to a team. Utilized follow up and coaching skills to ensure completed responsibilities.
- Supervised fifteen core baristas and ten seasonal baristas
Front Desk Receptionist
Great Room Escape
Layton, UT
08.2016 - 10.2019
- Key holder responsibilities which includes assistant manager roles.
- Assist with variety of needs from technical to mechanical.
- Receptionist duties: answering customer questions and reservations over the phone, booking appointments, customer service
- Facilities Manager: Maintenance of the building and appearance of the store.
- Actor: Maintain a high quality experience with customers at an upbeat and energetic pace while adapting to new situations to ensure a unique experience.
Education
High School Diploma -
Boxelder Highschool
Brigham City, UT2014
Skills
- Leadership Skills
- Analytical Skills
- Computer Skills
Certification
Driver's License
Timeline
Sales Associate
Paxton Gate
08.2023 - Current
Sales Associate/Front Desk
Pistil and Thorn
01.2022 - 12.2022
Retail Manager
Barnes and Noble
10.2019 - 01.2022
Front Desk Receptionist
Great Room Escape
08.2016 - 10.2019
High School Diploma -
Boxelder Highschool