Alicia Kihlander
Arlington,VA
Summary
Results-driven Operations Manager known for unparalleled productivity and efficiency in task completion, obsessive organizational skills, and providing exceptional customer service. Specializes in strategic planning, process optimization, and event coordination. Excels in communication, problem-solving, and adaptability, ensuring seamless operations management and positive team dynamics.
Overview
6
6
years of professional experience
Work History
Operations Manager/Executive Assistant to Vice President
Appleton Properties
Washington, DC
03.2020 - Current
- Led daily operations by implementing strategies to achieve profitability goals.
- Prepared listing paperwork, tracked sales data, and maintained internal databases for efficient reporting.
- Organized 14+ annual events, managing logistics, vendors, and attendee experience.
- Handled confidential information with discretion and integrity.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Designed and produced graphic art and visual materials for various internal and external marketing campaigns.
Management Associate
Enterprise
Arlington, VA
07.2019 - 03.2020
- Maintained rental agreement documents and ensured compliance across departments.
- Collaborated with maintenance and sales teams to support organizational goals.
- Used software systems to track transactions and update customer profiles.
- Suggested improvements in customer service processes to enhance client satisfaction.
Popup Event Coordinator/ Account Associate
Fooda
Arlington, VA
02.2019 - 07.2019
- Built and nurtured client relationships to ensure satisfaction with services.
- Scheduled events, onboarded restaurant partners, and managed client interactions.
- Oversaw daily operations across DC, Virginia, and Maryland, ensuring smooth execution.
Education
Bachelor of Arts - Hospitality/Event Management
University of Central Florida
Orlando, FL05-2018
Skills
- Contract negotiation
- Database management
- Administrative support
- Customer relations specialist
- Attention to detail
- Graphic design and marketing
Timeline
Operations Manager/Executive Assistant to Vice President
Appleton Properties
03.2020 - Current
Management Associate
Enterprise
07.2019 - 03.2020
Popup Event Coordinator/ Account Associate
Fooda
02.2019 - 07.2019
Bachelor of Arts - Hospitality/Event Management
University of Central Florida