Alicia Brook King
Young Harris,GA
Summary
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.
Overview
14
14
years of professional experience
Work History
Broadband Billing Administrator
Blue Ridge Mountain EMC
09.2017 - Current
- Manage 20 plus calls per day.
- Manage 30 plus emails per day.
- Enter all broadband services into billing system.
- Determine fiber availability through mapping system.
- Create construction work orders for broadband customers.
- Schedule installation for new customers.
- Enter miscellaneous charges and collection charges to customers accounts.
- Adjust broadband billing when needed.
- Update customer information on billing accounts.
- Assist other departments with broadband questions.
Customer Service Representative
Blue Ridge Mountain EMC
12.2015 - 09.2017
- Exhibited high energy and professionalism when dealing with clients and staff.
- Assisted Members with electric and broadband services
- Collected electric and broadband bills
- Answered outage calls
- Created memberships for new customers.
- Performed credit checks to see if deposit required
- Created service orders for electric customers
- Answered billing questions
- Updated member contact information on accounts
- Assisted members in person and on the phone
Member Records Clerk
Blue Ridge Mountain EMC
11.2015 - 12.2015
- Assisted members in the office
- Processed payments for electric and broadband members
- Answered member questions
- Explained electric and broadband charges to members
- Balanced cash drawer each day
Rotating Office Assistant/Dental Assistant
Worthy Family Dentistry
08.2015 - 10.2015
- Scheduled patient appointments
- Processed patient payments
- Assisted patients with insurance coverage
- Assisted dentist with patients
- Stocked each patient room with supplies and dental tools
- Sanitized and cleaned rooms between patients
- Sterilized dental tools
Owner/Operator
Dress For Less Consignment
09.2009 - 03.2015
- Established Dress for Less Consignment.
- Established New Consigners.
- Managed 800 Consigners.
- Checked in new consignment items.
- Organized the store.
- Ordered new inventory for the store.
- Displayed items
- Assisted customers in finding the perfect items.
Education
High School Diploma -
Towns County High School
Hiawassee, GA05.1994
Skills
- Proficient in data entry
- Excellent customer service skills
- Work well in a team environment
- Excellent computer skills
- Organized
- Dependable
Timeline
Broadband Billing Administrator
Blue Ridge Mountain EMC
09.2017 - Current
Customer Service Representative
Blue Ridge Mountain EMC
12.2015 - 09.2017
Member Records Clerk
Blue Ridge Mountain EMC
11.2015 - 12.2015
Rotating Office Assistant/Dental Assistant
Worthy Family Dentistry
08.2015 - 10.2015
Owner/Operator
Dress For Less Consignment
09.2009 - 03.2015
High School Diploma -
Towns County High School
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