Roberta Aguayo
Las Vegas,NV
Summary
Adept at streamlining accounts receivable processes, I significantly improved collection rates by 30% at Heavy Equipment Colleges Of America. Skilled in Oracle Netsuite and Salesforce, my strong problem-solving abilities and commitment to accuracy enhance team efficiency and customer satisfaction. Excel in high-pressure environments, demonstrating exceptional communication skills and financial acumen.
Overview
11
11
years of professional experience
Work History
Accounts Receivable and Billing Clerk
Heavy Equipment Colleges Of America
Las Vegas, Nevada
12.2023 - 09.2024
- Billed government agencies like Department of Rehabilitation and Workman’s Comp for veterans certifying in heavy equipment operations.
- Tracked tuition fees and payment schedules effectively.
- Ensured compliance with financial policies and regulations.
- Facilitated approval workflows for financial lending applications.
- Managed the preparation and distribution of loan documents for students' electronic signing.
- Reconciled or entered report discrepancies found in financial records.
- Kept accounts receivable tracking database current with relevant client information, collection, and billing progress and program changes.
- Followed up on past due accounts to ensure timely collection of funds.
Accounts Receivable and Billing Clerk
Nextdoor, Inc.
San Francisco, CA
05.2022 - 11.2023
- Oversaw overdue B2B accounts leveraging Oracle/NetSuite and Salesforce systems.
- Prepared detailed aging summaries every two weeks, prioritizing overdue accounts by duration and balance.
- Presented collection results to finance team during month-end reviews.
- Processed new customer forms to set up accounts in system.
- Kept accounts receivable tracking database current with relevant client information, collection, and billing progress and program changes.
- Ensured compliance with financial policies and regulations.
Accounts Receivable Analyst
Glassdoor/Indeed
San Francisco, California
02.2021 - 03.2022
- Updated vendor files with new contact information or changes in payment terms upon request.
- Entered, posted and scanned accounts receivable documents into accounting software.
- Issued monthly statements to clients and followed up on outstanding payments.
- Conducted research on customer accounts as needed to answer inquiries or resolve issues related to payments received or owed.
- Created detailed reports summarizing accounts receivable activity within specified time periods.
- Coordinated with sales and customer service departments to resolve billing issues.
- Monitored accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
- Matched orders with invoices and recorded required information.
- Generated, mailed and monitored invoices.
AR Collection Specialist
Xant, Inc
Las Vegas, Nevada
04.2020 - 12.2021
- Prepared weekly reports summarizing progress towards collection goals.
- Answered customer questions regarding account discrepancies or problems.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Conducted regular reviews of delinquent accounts and determined appropriate action for collection.
- Monitored overdue accounts using automated information systems.
- Applied analytical skills to prioritize accounts based on collectability.
- Resolved billing issues by researching customer disputes and providing satisfactory solutions.
- Negotiated with customers on overdue payments and arranged payment plans when necessary.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Coordinated with legal departments for accounts requiring further action.
Accounts Receivable and Billing Clerk
Yesco LLC
Las Vegas, Nevada
06.2019 - 03.2020
- Updated vendor files with new contact information or changes in payment terms upon request.
- Classified and summarized financial data to compile and enter in financial records
- Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
- Calculated unpaid invoices to maintain updated receivables reports.
- Entered, posted and scanned accounts receivable documents into accounting software.
- Ensured compliance with company policies and procedures as well as applicable regulations.
- Issued monthly statements to clients and followed up on outstanding payments.
- Processed monthly payments and researched payment discrepancies.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
Accounts Payable Clerk
Design Source Interiors
Las Vegas, NV
04.2017 - 05.2019
- Prepared checks for payment of vendor invoices on a timely basis.
- Worked with purchasing group to resolve purchase order matching issues.
- Performed financial calculations for amounts due, interest charges and balances.
- Entered data into accounting system to maintain accurate financial records.
- Analyzed purchase orders, contracts, invoices, check requests and other documents related to the accounts payable cycle.
- Verified vendor accounts by reconciling monthly statements and related transactions.
Receptionist/Dispatcher Office Assistant
NPL Construction
Las Vegas, Nevada
07.2013 - 01.2015
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Prepared welcome packages for new hires.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Provided administrative support to various departments, assisting with document preparation and data entry.
Education
Associates Degree -
Antelope Valley College
Antelope, CA05.2002
Skills
- Highly skilled and detail-oriented Accounts Receivable Specialist with a strong commitment to accuracy and customer service
- Able to handle multiple simultaneous projects in a high-pressure work environment
- Adept at working independently with little to no supervision or as part of a team
- Hands-on experience in performing general Office Duties like filing, multi phone line system, data entry, powerpoints, pivot tables, Excel workbooks etc
- Strong communication and listening skills when interacting with customers and colleagues
- Proficient in using computers and a variety of automated systems such as Oracle Netsuite, Lend Secure, Salesforce, Workday, LeadSquare, Excel, Microsoft Office
- Excellent problem solving, communication, and presentation skills and capable to excel in a team-oriented environment
- Debt collection
- Payment tracking
- Dispute resolution
- Cash application
- Microsoft Excel
- Invoice processing
- Aging reports analysis
- Billing dispute resolution
- Statement issuing
- Accurate payment posting
- Credit and collections
- Invoicing proficiency
- Payment posting
- Point-of-sale system
- Statement preparation
- Invoice preparation
- Customer service support
- Accounts receivable
Timeline
Accounts Receivable and Billing Clerk
Heavy Equipment Colleges Of America
12.2023 - 09.2024
Accounts Receivable and Billing Clerk
Nextdoor, Inc.
05.2022 - 11.2023
Accounts Receivable Analyst
Glassdoor/Indeed
02.2021 - 03.2022
AR Collection Specialist
Xant, Inc
04.2020 - 12.2021
Accounts Receivable and Billing Clerk
Yesco LLC
06.2019 - 03.2020
Accounts Payable Clerk
Design Source Interiors
04.2017 - 05.2019
Receptionist/Dispatcher Office Assistant
NPL Construction
07.2013 - 01.2015
Associates Degree -
Antelope Valley College
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