Alicia Hernandez
Olympia,WA
Summary
Dynamic professional with extensive experience at Market St Bakery & Cafe, excelling in customer retention and complaint handling. Proven ability to enhance operational efficiency and foster a positive work environment. Skilled in cash handling and team leadership, consistently delivering exceptional service and driving sales growth through innovative promotions.
Overview
20
20
years of professional experience
Work History
Front Counter/ Manager
Market St Bakery & Cafe
Chehalis, WA
09.2005 - Current
- Responded to customer feedback with prompt and effective solutions, reinforcing commitment to customer satisfaction.
- Fostered a positive work environment through open communication channels and problem-solving.
- Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Made food according to standard recipes with requested changes for customers.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Enhanced customer satisfaction by efficiently managing front counter operations and addressing customer concerns promptly.
- Monitored employee performance through regular evaluations, providing constructive feedback for continuous improvement.
- Assisted in hiring decisions for the front counter team by conducting interviews and evaluating applicant qualifications.
- Maintained a clean, organized, and welcoming front counter area for customers, projecting a professional image of the establishment.
- Established clear communication channels between front counter staff members, fostering a cohesive team environment focused on excellent customer service.
- Managed cash handling procedures to minimize discrepancies and maintain accurate
Med Aid/ CNA
Fieldstone Assisted Living
Olympia, WA
03.2019 - 02.2021
- Followed directions of licensed nurses to administer medications
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluations.
Education
High School Diploma - Basic
Shelton High School
Shelton, WA06.1998
Skills
- Cash handling proficiency
- Food safety compliance
- Complaint handling
- Schedule coordination
- Customer service
- Self motivation
- Organizational skills
- Excellent communication
- Multitasking Abilities
- Problem-solving abilities
- Point of sale POS software
- Time management abilities
- Written and verbal communication
Timeline
Med Aid/ CNA
Fieldstone Assisted Living
03.2019 - 02.2021
Front Counter/ Manager
Market St Bakery & Cafe
09.2005 - Current
High School Diploma - Basic
Shelton High School