Alicia Lambert
Seffner,FL
Overview
6
6
years of professional experience
Work History
Table Games Dealer
Seminole Hard Rock Tampa
Tampa, Florida
09.2019 - Current
- Dealt various table games including blackjack and poker to enhance guest experience.
- Monitored gameplay to ensure compliance with house rules and regulations.
- Engaged with players to create a welcoming and enjoyable atmosphere.
- Managed cash transactions accurately during game sessions and payouts.
- Collaborated with team members to maintain smooth game operations and flow.
- Educated guests on game rules, strategies, and etiquette for improved understanding.
- Observed player behavior for signs of problem gambling and reported concerns appropriately.
- Maintained a positive attitude and professional demeanor during shifts.
- Performed functional game duties quickly by efficiently handling money and chips.
- Assisted new players with understanding game rules and procedures.
- Communicated effectively with other members of the table games staff team.
- Maintained knowledge of game rules and regulations to ensure compliance with gaming laws.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Provided friendly customer service to guests at the casino table games area.
- Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
- Adhered to established policies and procedures while dealing at tables.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Cashed in chips for players who wished to leave the table game area.
- Verified patron identification to confirm legal age for gambling activities.
- Demonstrated proper shuffling techniques for each game dealt.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
- Responded quickly and appropriately to any disputes that arose between players.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
- Contacted security staff to escort patrons with large winnings to vehicles or hotel rooms.
Timeline
Table Games Dealer
Seminole Hard Rock Tampa
09.2019 - Current