Alicia L. Cole
Garland
Summary
Results-oriented professional with a strong background in customer service and supply restocking. Demonstrated ability to maintain clean and organized work areas while providing exceptional customer assistance. Skilled in safe lifting procedures and proficient in price checking and shelving of products. Committed to delivering excellent service and contributing to optimal store presentation.
Overview
6
6
years of professional experience
Work History
INBOUND STOCKER
Target
04.2024 - Current
- Stocked shelves during store hours, maintaining clean and presentable work areas to reduce hazards.
- Provided assistance to customers with locating items.
- Maintained a clean and orderly work environment.
- Assisted in unloading trucks, checking in merchandise, and transporting products to appropriate locations within the store.
- Performed basic maintenance tasks such as cleaning shelves, sweeping floors, dusting fixtures.
- Developed strong customer service skills while assisting customers in locating items throughout the store.
- Sorted pallets and containers and transported items to sales floor for stocking.
- Complied with all company policies and procedures.
- Maintained accurate inventory records and organized stockroom shelves to ensure efficient product access.
- Performed daily cycle counts and restocked merchandise as needed for optimal store presentation.
TOTAL LOSS CLAIMS PROCESSOR
State Farm
08.2022 - 04.2024
- Accurately and consistently performs routine and non-routine tasks
- Utilizes intranet programs and software applications to enter, update and maintain accurate record of customer information
- Exercises protection of both customer and company sensitive information through compliance with protocols
- Collaborates with all facets of collision cycle (lien holders, repair shops, junkyards, etc.) to complete claims
- Accepts and fields inbound calls from customers regarding total loss to proper branches of department
- Collects necessary information from customers to initiate claim process
- Authorized to initiate payment to customers
MEDICAL ASSISTANT
Urology Associates
11.2021 - 08.2022
- Accurately and consistently performs routine and non-routine tasks
- Collects and maintains patient information through detailed record keeping
- Addresses requests and concerns submitted by patients to bridge gaps and enhance patient experience
- Executes efficient greeting and rooming of patients through consistent adherence to work-flow schedule
- Collects and prepares laboratory specimens
PATIENT CARE TECHNICIAN
Boone Hospital Center
02.2020 - 03.2022
- Collection of vitals and charting on patient care
- Total patient care for patients admitted into hospital
- Facilitates patient assistance in areas such as but not limited to: hygiene requirements, activities, and toileting
- Answering call lights in a timely and efficient manner
- Collects and prepares laboratory specimens
Education
Douglas High
Columbia MoSkills
- Willing to learn
- Positive attitude
- Customer assistance
- Customer service
- Supply restocking
- Safe lifting procedures
- Price checking
- Shelving of products
Timeline
INBOUND STOCKER
Target
04.2024 - Current
TOTAL LOSS CLAIMS PROCESSOR
State Farm
08.2022 - 04.2024
MEDICAL ASSISTANT
Urology Associates
11.2021 - 08.2022
PATIENT CARE TECHNICIAN
Boone Hospital Center
02.2020 - 03.2022
Douglas High
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