Jessica Ramirez
Hayward,CA
Summary
- Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Inbound Stocker
Target
San Mateo, CA
12.2023 - 02.2025
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Performed inventory control, such as counting, and stocking merchandise.
Driver
Uber
San Francisco, CA
01.2020 - 11.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Reduced delivery times with careful planning and route optimization.
Driver
Golden State
San Francisco, CA
01.2020 - 11.2024
- Delivered goods and products to customer on time and in excellent condition.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
Security Officer
Securistas
Burlingame, CA
08.2022 - 02.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Monitored CCTV cameras and alarm systems for security breaches.
Instacart Shopper/delivery Driver
Instacart
San Francisco, CA
07.2022 - 12.2023
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Loaded and unloaded orders at customer's homes or locations.
Front Desk Receptionist
La Quinta
San Jose Ca
02.2022 - 08.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected Type payments, processed transactions and updated relevant records.
- Organized, maintained and updated information in computer databases.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Picker/packer
Amazon
Newark, CA
06.2020 - 09.2021
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
- Contributed to warehouse efficiency by collaborating with teammates on load planning, space optimization, and material handling procedures.
Customer Service Representative
Walmart
San Leandro, CA
09.2019 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma - Academics Ect;
Hayward High School
Hayward, CA06.2015
Skills
- Willing to learn
- Positive attitude
- Shelf stocking
- Customer service
- Customer assistance
- Customer relationships
- Punctual and reliable
- Product restocking
- Supply restocking
- Clear communication
- Shelving of products
- Flexible schedule
- Product organization
- Safe lifting procedures
- Money handling
- Order receiving
- Safety processes and procedures
- Warehouse operations
- Paperwork completion
- Able to lift number lbs
- Workplace organization
- Quick learner
- Teamwork and collaboration
- Attention to detail
- Time management
- Stocking
- Motivated team player
- Dependable and reliable
- Critical thinking
- Exceptional time management skills
- Decision-making
- Organization and categorization
Certification
Certificate Of Completion for Clinical Medical Assistant Class at Regional Occupational Program.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Inbound Stocker
Target
12.2023 - 02.2025
Security Officer
Securistas
08.2022 - 02.2024
Instacart Shopper/delivery Driver
Instacart
07.2022 - 12.2023
Front Desk Receptionist
La Quinta
02.2022 - 08.2023
Picker/packer
Amazon
06.2020 - 09.2021
Driver
Uber
01.2020 - 11.2024
Driver
Golden State
01.2020 - 11.2024
Customer Service Representative
Walmart
09.2019 - 01.2021
High School Diploma - Academics Ect;
Hayward High School