Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia Leaner

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

PSA Agent

Prospect Airport Services
06.2023 - 08.2023
  • Check passengers' documents
  • Record number of passengers flying with specific airlines by the hour
  • Escort passengers to terminal transfer bus
  • Accompany passengers on terminal transfer bus to their flight terminal
  • Contributed to a timely boarding process by efficiently managing passenger queues at checkpoints.
  • Enhanced traveler experience by providing courteous assistance and guidance
  • Maintained compliance with TSA regulations, ensuring adherence to strict security protocols.

Guest Advocate

Target
05.2022 - 08.2022
  • Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard
  • Scan and bag all guest items efficiently, neatly and in compliance with food safety standards and company best practices
  • Work efficiently to minimize guest wait time while maintaining guest service and accuracy
  • Make the guest aware of current and upcoming brand launches, store activities and events
  • De-escalate any negative situations and recover the guest shopping experience while following Target's policies and procedures
  • Deliver easy and seamless service to all Order Pick Up, Drive Up, and Registry guests
  • Stock supplies during store open hours while being available for the guest
  • Demonstrate a culture of ethical conduct, safety and compliance

Server

Chili's
03.2021 - 05.2021
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Amazon Associate

Amazon
12.2020 - 01.2021
  • Seasonal position
  • Worked at Whole Foods as an Amazonian
  • Accepted requested customer orders
  • Pick and pack requested items
  • Place them in corresponding sections (delivery or pickup)

ASM Apprentice (M.A.D.D RYTHYMS)

After School Matters
10.2017 - 12.2019
  • Tap Dancer (beginner/intermediate)
  • Participated in multiple performances
  • Received opportunities to meet famous people and attend big events in the city
  • Spoke to music producers and actors/actresses and received exclusive tips on success.
  • Participated in multiple volunteer opportunities like WGCI meet and greets with Jacquees, TK Cravits,

Armon and Trey, Keek Palmer, and many more

  • Earned service learning hours for school
  • Received rewards for volunteer work
  • Built strong relationships with team members and supervisors, fostering a positive work environment.
  • Received constructive feedback from mentors, leading to improved performance and increased knowledge.
  • Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
  • Gained exposure to different departments, broadening understanding of business operations.

Student

LEARN AND EARN
06.2014 - 08.2017
  • Worked as a "student"
  • Engaged in various projects
  • Got personal drawings featured on a website
  • Took trips within the Chicagoland area every Friday
  • Toured near many colleges/universities in Chicago's Downtown area
  • Participated in several engineering workshops/ competitions
  • Participated in “Feed My Starving Children” (FMSC) every year
  • Created and packed special pulverized mixtures for thousands of people in other countries, to feed and help relieve certain health issues such as diarrhea- just in one day (for FMSC)
  • Learned and gained a plethora of important skills and knowledge, in and outside of books, from being in this program.

Education

Some college in Biochemistry -

University of Arkansas at Pine Bluff
Pine Bluff, AR
12.2022

Skills

  • Laboratory experience
  • Restaurant experience
  • Guest services/customer service
  • Cash handling
  • Problem solving
  • Active listening/effective communication
  • Leadership
  • Teamwork
  • Flexibility and adaptability
  • Organizational skills
  • Technical Proficiency
  • Critical Thinking

Timeline

PSA Agent

Prospect Airport Services
06.2023 - 08.2023

Guest Advocate

Target
05.2022 - 08.2022

Server

Chili's
03.2021 - 05.2021

Amazon Associate

Amazon
12.2020 - 01.2021

ASM Apprentice (M.A.D.D RYTHYMS)

After School Matters
10.2017 - 12.2019

Student

LEARN AND EARN
06.2014 - 08.2017

Some college in Biochemistry -

University of Arkansas at Pine Bluff
Alicia Leaner