Alicia Leonard
Decatur,IL
Summary
Experienced collection manager with strengths in delinquency management, payment arrangements, and regulatory compliance. Skilled in negotiation, conflict resolution, and prioritizing delinquent accounts to improve recovery results.
Overview
17
17
years of professional experience
Work History
Collection Manager
Land Of Lincoln Credit Union
Decatur, Illinois
10.2022 - Current
- Managed delinquent credit union member accounts and payment arrangements.
- Coordinated with loan officers to develop repayment plans for troubled accounts, improving recovery rates.
- Monitored collection queues and prioritized follow-up on delinquent accounts to enhance collection effectiveness.
- Contacted members regarding past-due loans and repayment options.
- Reviewed account histories for collection actions and account status updates.
- Collaborated with legal department to initiate litigation against delinquent customers, ensuring compliance with regulations.
- Applied credit union policies to bankruptcy, charge-off, and repo accounts.
Collection Assistant
Land Of Lincoln Credit Union
Decatur, Illinois
04.2016 - 10.2022
- Contacted members by phone and mail regarding past-due balances and payment arrangements.
- Reviewed account histories and notes to support collection decisions and skip tracing.
- Updated collection records in credit union systems with accurate member communication details.
- Processed payment plans, promise-to-pay agreements, and account status changes.
- Explaining repayment options and credit union policies with clear, professional communication.
- Handled sensitive member information while following compliance and confidentiality requirements.
Teller /Lead Teller
Land Of Lincoln Credit Union
Decatur, Illinois
07.2009 - 04.2016
- Processed member deposits, withdrawals, and transfers at credit union teller station.
- Balanced cash drawer and checked daily transactions for accuracy.
- Identified member needs and directed services to credit union specialists.
- Resolved account questions with professional member service.
- Opened and closed teller station with required cash controls.
- Balanced cash drawers each day.
- Handled high currency volume quickly and accurately with minimal errors.
- Built and maintained client relationships through personalized service.
Education
High School Diploma -
Macarthur High School
1499 W Grand Ave05-1996
Skills
- Collections systems
- Collections software
- Delinquency management
- Bankruptcy processing
- Payment arrangements
- Regulatory compliance
- Performance management
- Negotiation skills
- Conflict resolution
- Time management
Timeline
Collection Manager
Land Of Lincoln Credit Union
10.2022 - Current
Collection Assistant
Land Of Lincoln Credit Union
04.2016 - 10.2022
Teller /Lead Teller
Land Of Lincoln Credit Union
07.2009 - 04.2016
High School Diploma -
Macarthur High School