Tony Dacus
Hixson,TN
Summary
Proven Collection Manager at Leland Scott and Associates, adept in credit analysis and fostering client relationships, significantly enhanced recovery rates and streamlined processes. With a blend of analytical thinking and effective communication, I excel in driving financial performance and team collaboration, achieving a culture of continuous improvement and professionalism.
Overview
50
50
years of professional experience
1
1
Certification
Work History
Collection Manager
Leland Scott and Associates
- Reduced delinquency rates through vigilant monitoring and proactive communication with clients.
- Worked closely with legal counsel to pursue necessary actions against non-compliant debtors, ensuring company interests were protected at all times.
- Facilitated cross-functional initiatives aimed at improving internal communication between collections, sales, and finance departments.
- Streamlined the collections process, reducing time spent on manual tasks and increasing overall productivity.
- Actively participated in industry conferences and workshops to stay current on best practices in debt collection management techniques.
- Increased recovery rate by consistently meeting and exceeding targets set by management.
- Promoted a culture of continuous improvement within the collections department by regularly soliciting feedback from team members and implementing changes based on their recommendations.
- Managed a diverse portfolio of accounts, ensuring timely collections and minimizing losses.
- Established clear performance expectations for collections staff members, fostering an environment focused on accountability and results-driven action plans.
- Improved customer relationships through effective negotiation and conflict resolution techniques.
- Assisted in the development of training materials for newly hired collections representatives, improving departmental performance metrics.
- Leveraged advanced data analysis tools to identify trends in payment behavior, enabling informed decision-making for future collections efforts.
- Served as a trusted advisor to executive leadership on matters related to collections and account management, providing valuable insights and guidance.
- Enhanced collection efficiency by implementing effective strategies and streamlining processes.
- Collaborated with sales teams to develop comprehensive credit policies for new clients.
- Maintained accurate records of all collection activities, providing transparency to stakeholders and senior management.
- Implemented process improvements that increased team morale while maintaining a high level of professionalism within the department.
- Developed customized payment plans for customers struggling with outstanding debts, promoting long-term financial stability while recovering funds owed.
- Negotiated settlements with customers experiencing financial difficulty, preventing potential litigation costs and preserving client relationships.
- Conducted regular account reviews to identify high-risk clients and adjust collection strategies accordingly.
- Collaborated on collection and dispute resolution issues.
- Identified and discussed with management opportunities for improvements to procedures and internal controls.
- Responded to requests for new or increased open account credit limits.
- Monitored accounts receivable aging and worked with various areas to address business needs.
- Prepared accounts receivable-related journal entries for accounting month-end close.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Complied with established internal controls and policies.
- Developed strategic plans for day-to-day financial operations.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Utilized financial software to prepare consolidated financial statements.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Supported financial director with special projects and additional job duties.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Established and checked coding procedures, monitored reports and updated internal files.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Created financial dashboards to provide insights into key performance indicators.
- Designed and maintained financial models to identify and measure risks.
- Conducted financial due diligence on potential investments and acquisitions.
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
- Created and managed financial models to evaluate corporate investments and acquisitions.
HVAC Technician
Braeburn Dewitt Mechanical Contractor
07.1974 - Current
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
- Repaired and replaced motors, bearings and belts.
- Worked overtime, holidays and weekends to accommodate company needs.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
- Improved system efficiency by conducting thorough HVAC equipment inspections and maintenance.
- Contributed to a safer work environment by adhering to industry safety standards and regulations during all tasks performed.
- Filled out detailed work orders for each job completed.
- Kept up-to-date with the latest advancements in the HVAC field through continuing education courses and workshops, ensuring top-quality services for customers.
- Traveled to job sites for both scheduled and emergency appointments.
Truck Driver
Power Vision Transportation
07.2019 - 04.2021
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Dropped and hooked trailers and changed configuration of equipment.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Maximized load safety by balancing, securing, and weighing products.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
- Improved on-time delivery rates by effectively planning and executing efficient driving routes.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
- Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
- Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
- Verified contents of inventory loads against Bills of Lading.
- Collaborated efficiently with fellow drivers to coordinate schedules or share information about upcoming routes or potential hazards.
- Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
- Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
- Optimized vehicle performance by diligently monitoring and addressing any maintenance issues, prolonging the truck''s lifespan and reducing costly repairs.
- Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff.
- Streamlined trip logs, expense reports, and other paperwork to ensure accurate records were maintained for compliance purposes.
- Collaborated with team members to streamline processes and improve overall efficiency.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Inspected load security and checked for damages.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Completed routine maintenance on truck to keep in working order.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Removed and unloaded packages from Type trucks for customer deliveries, using extreme care to avoid damage to goods.
- Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Answered roadside assistance calls for tows and other vehicle support.
Education
Hvac - HVAC Installation And Repair
Robert E Lee
Houston, TXCertified Hazmat Driver Per DOT - Transportation Management
International Trucking
Weatherford, TXSkills
- Risk Assessment Capabilities
- Professionalism and Integrity
- Time management mastery
- Credit Analysis Proficiency
- Debt recovery expertise
- Conflict resolution techniques
- Goal Oriented Approach
- Legal Compliance Awareness
- Data Analysis Competence
- Performance metrics evaluation
- Financial Reporting Knowledge
- Portfolio Monitoring Abilities
- Patience and Persistence
- Data entry proficiency
- Client Confidentiality
- Willing to Learn
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Team Building Leadership
- Planning and coordination
- Relationship Building
- Relationship building and management
- Prioritizing and Planning
- Customer relationship development
- Cash handling expertise
- Proactive and Focused
- Team building
- Task Prioritization
- Financial analysis and reporting
- Self Motivation
- Interpersonal Skills
- Client Relationship Management
- Analytical Thinking
- Recruitment and hiring
- Know Your Customer
- Goal Setting
- Risk Assessment
- Professionalism
- Staff Management
- Interpersonal Communication
- Staff Training
- Cash Flow Management
- Business Relationship Management
- Time management abilities
- Continuous Improvement
- Adaptability
- Written Communication
- Work Planning
- Quality Assurance
- Accounting management
- Process Implementation
- Workflow Coordination
- Data Analysis
- Sales professional
- Financial Reporting
- Risk Management
- Internal Controls and Reporting Systems
- Professional Demeanor
- Problem-solving aptitude
- Budget Planning
- Sales Support
- Community Networking
- Proficient in Software Program
- Fraud prevention
- Risk Analysis
- Loan Processing
- Human resources knowledge
- Operational Reporting
- Risk Mitigation
- Word Processing
- Financial Management
- Business development expertise
- Business Development
- Asset Control
- Credit Approval and Denial
- Employee Training Oversight
- Strategy Development
- Revenue Generation
- Budget Forecasting
- Collections Actions
- Typing and 10-Key Entry
- Staff Recruitment and Hiring
- Human Resources
- Analytical Skills
- Asset Protection
Certification
Cdl
Timeline
Truck Driver
Power Vision Transportation
07.2019 - 04.2021
HVAC Technician
Braeburn Dewitt Mechanical Contractor
07.1974 - Current
Collection Manager
Leland Scott and Associates
Hvac - HVAC Installation And Repair
Robert E Lee
Certified Hazmat Driver Per DOT - Transportation Management
International Trucking