Debra Burke
Little Egg Harbor,NJ
Summary
Seasoned Collection Manager with a proven track record at Provident Bank Formerly Lakeland Bank, showcasing expertise in debt recovery and risk assessment. Demonstrated ability to enhance recovery rates and foster customer relationships through strategic negotiations and payment plan development. Excelled in teamwork and problem-solving, significantly improving team morale and operational efficiency.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Collection Manager
Provident Bank Formerly Lakeland Bank
05.2002 - 09.2024
- Conducted regular account reviews to identify high-risk clients and adjust collection strategies accordingly.
- Collaborated with sales teams to develop comprehensive credit policies for new clients.
- Implemented process improvements that increased team morale while maintaining a high level of professionalism within the department.
- Increased recovery rate by consistently meeting and exceeding targets set by management.
- Managed a diverse portfolio of accounts, ensuring timely collections and minimizing losses.
- Negotiated settlements with customers experiencing financial difficulty, preventing potential litigation costs and preserving client relationships.
- Developed customized payment plans for customers struggling with outstanding debts, promoting long-term financial stability while recovering funds owed.
Assistant Manager
Citifincial
03.1992 - 04.2002
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Solicit loans and mortgages
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
West Orange Mountain High School
West Orange, NJ06-1974
Skills
- Risk assessment capabilities
- Professionalism and integrity
- Debt recovery expertise
- Legal compliance awareness
- Payment plan development
- Teamwork and collaboration
- Problem-solving abilities
- Reliability
- Decision-making
- Customer relationship development
Certification
- AntiMoney Laundering Specialist(ACAMS)- ACAMS ```.
Timeline
Collection Manager
Provident Bank Formerly Lakeland Bank
05.2002 - 09.2024
Assistant Manager
Citifincial
03.1992 - 04.2002
- AntiMoney Laundering Specialist(ACAMS)- ACAMS ```.
High School Diploma -
West Orange Mountain High School
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